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Grandstream Networks UCM6510 User Manual
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423
UCM65
10 IP
PBX Us
er Manual
V
ersion 1.0.20
.31
Inte
rfaces Status
This
se
cti
on
displays
interfa
ce
connection
status
on
t
he
UCM6
510
f
or
USB,
SD
Card,
LAN
,
WAN
,
LAN
PoE, Heartbe
at, Pow
er 1, Powe
r 2, Digital
, FXS an
d FX
O
ports.
T
able 143: Interf
ace Statu
s Indica
tors
FXO
Disco
nnected
Conn
ected bu
t not configured
Conn
ected an
d idl
e
Conn
ected an
d in use
FXS
Conn
ected bu
t not configured
Conn
ected an
d idl
e
Conn
ected an
d in use
SD Car
d
SD Card plugg
ed
in
SD Card
unplugge
d
USB
USB plugge
d in
USB unp
lugged
LA
N PoE
PoE is us
ed
423
425
Table of Contents
Default Chapter
4
Table of Contents
4
Document Purpose
28
Change Log
29
Firmware Version 1.0.20.31
29
Firmware Version 1.0.20.28
29
Firmware Version 1.0.20.23
29
Firmware Version 1.0.20.22
29
Firmware Version 1.0.20.20
29
Firmware Version 1.0.20.17
29
Firmware Version 1.0.19.29
35
Firmware Version 1.0.19.27
35
Firmware Version 1.0.19.21
35
Firmware Version 1.0.18.13
36
Firmware Version 1.0.18.12
36
Firmware Version 1.0.18.9
36
Firmware Version 1.0.17.16
36
Firmware Version 1.0.16.20
37
Firmware Version 1.0.16.18
38
Firmware Version 1.0.15.16
38
Firmware Version 1.0.14.24
39
Firmware Version 1.0.14.23
39
Firmware Version 1.0.14.21
39
Firmware Version 1.0.13.14
40
Firmware Version 1.0.12.19
40
Firmware Version 1.0.11.27
41
Firmware Version 1.0.10.44
42
Firmware Version 1.0.10.39
42
Firmware Version 1.0.2.7
43
Firmware Version 1.0.2.5
43
Firmware Version 1.0.1.12
44
Firmware Version 1.0.0.25
45
Welcome
46
Product Overview
47
Feature Highlights
47
Technical Specifications
47
Table 1: Technical Specifications
47
Installation
50
Equipment Packaging
50
Connect Your UCM6510
50
Table 2: UCM6510 Equipment Packaging
50
Figure 1: UCM6510 Front View
50
Figure 2: UCM6510 Back View
50
Figure 3: UCM6510 T1/E1/J1 Crossover Cable Pin-Out
51
Safety Compliances
52
Warranty
52
Getting Started
53
Use the LCD Menu
53
Table 3: LCD Menu Options
54
Use the LED Indicators
55
Table 4: UCM6510 LED Indicators
55
Using the Web UI
56
Accessing the Web UI
56
Figure 4: UCM6510 Web GUI Login Page
56
Setup Wizard
57
Figure 5: UCM6510 Setup Wizard
57
Main Settings
58
Web GUI Languages
58
Web GUI Search Bar
59
Saving and Applying Changes
59
Figure 6: UCM6510 Web GUI Language
59
Figure 7: Web GUI Search Bar
59
Setting up an Extension
60
Figure 8: UCM6510 Web GUI: Apply Changes
60
System Settings
61
HTTP Server
61
Table 5: HTTP Server Settings
61
Network Settings
62
Basic Settings
62
Table 6: UCM6510 System Settings Network SettingsBasic Settings
62
Figure 9: UCM6510 Network Interface Method: Route
66
Figure 10: UCM6510 Network Interface Method: Switch
66
DHCP Client List
67
Figure 11: UCM6510 Network Interface Method: Dual
67
Figure 12: DHCP Client List
67
Figure 13: Add MAC Address Bind
68
Figure 14: Batch Add MAC Address Bind
68
Figure 15: UCM6510 Using 802.1X as Client
69
Figure 16: UCM6510 Using 802.1X EAP-MD5
69
Static Routes
70
Table 7: UCM6510 Network Settings802.1X
70
Table 8: UCM6510 Network SettingsStatic Routes
70
Figure 17: UCM6510 Static Route Sample
71
Port Forwarding
72
Table 9: UCM6510 System Settings Network SettingsPort Forwarding
72
Figure 18: UCM6510 Static Route Configuration
72
Figure 19: Create New Port Forwarding
73
Openvpn
74
Table 10: UCM6510 System SettingsNetwork SettingsOpenvpn
74
Figure 20: UCM6510 Port Forwarding Configuration
74
Figure 21: GXP2160 Web Access Using UCM6510 Port Forwarding
74
DDNS Settings
76
Figure 22: Openvpn® Feature on the UCM6510
76
Figure 23: Register Domain Name on Noip.com
77
Figure 24: UCM6510 DDNS Setting
77
Security Settings
78
Static Defense
78
Figure 25: Using Domain Name to Connect to UCM6510
78
Table 11: UCM6510 Security SettingsStatic DefenseCurrent Service
79
Table 12: Typical Firewall Settings
79
Table 13: Firewall Rule Settings
80
Figure 26: Create New Firewall Rule
80
Dynamic Defense
81
Table 14: UCM6510 Firewall Dynamic Defense
81
Fail2Ban
82
Figure 27: Configure Dynamic Defense
82
Figure 28: Fail2Ban Settings
83
TLS Security
84
Table 15: Fail2Ban Settings
84
SSH Access
85
LDAP Server
85
Figure 29: TLS Security
85
Figure 30: SSH Access
85
LDAP Server Configurations
86
Figure 31: LDAP Server Configurations
87
Figure 32: Default LDAP Phonebook DN
87
Figure 33: Default LDAP Phonebook Attributes
87
LDAP Phonebook
87
Figure 34: LDAP ServerLdap Phonebook
88
Figure 35: Add LDAP Phonebook
88
Figure 36: Edit LDAP Phonebook
89
Figure 37: Import Phonebook
89
Figure 38: Phonebook CSV File Format
89
Figure 39: LDAP Phonebook after Import
90
Figure 40: Export Selected LDAP Phonebook
90
Figure 41: LDAP Client Configurations
91
LDAP Client Configurations
91
Time Settings
93
Automatic Date and Time
93
Figure 42: GXP2170 LDAP Phonebook Configuration
93
Set Date and Time
94
Table 16: Auto Time Updating
94
NTP Server
95
Office Time
95
Figure 43: Set Time Manually
95
Table 17: Create New Office Time
96
Figure 44: Create New Office Time
96
Holiday
97
Figure 45: System SettingsTime SettingsOffice Time
97
Table 18: Create New Holiday
98
Figure 46: Create New Holiday
98
Email Settings
99
Figure 47: System SettingsTime SettingsHoliday
99
Table 19: Email Settings
99
Figure 48: UCM6510 Email Settings
101
Email Templates
102
Figure 49: UCM6510 Email Settings: Send Test Email
102
Figure 50: Email Templates
102
Figure 51: Conference Schedule Template
103
Email Send Log
104
Figure 52: Email Send Log
104
Table 20: Email Log
104
Recordings Storage
105
Figure 53: Email Logs
105
Figure 54: PBX SettingsRecordings Storage
105
Figure 55: Recordings Storage Prompt Information
106
Figure 56: Recording Storage Category
106
Provisioning
107
Overview
107
Configuration Architecture for End Point Device
107
Auto Provisioning Settings
108
Figure 57: Zero Config Configuration Architecture for End Point Device
108
Figure 58: UCM6510 Zero Config
109
Table 21: Auto Provision Settings
110
Figure 59: Auto Provision Settings
110
Discovery
111
Figure 60: Auto Discover
112
Uploading Devices List
113
Figure 61: Auto Discover Other Subnets
113
Figure 62: Discovered Devices
113
Figure 63: Device List - CSV File Sample
113
Managing Discovered Devices
114
Figure 64: Managing Discovered Devices
114
Global Configuration
115
Global Policy
115
Table 22: Global Policy Parameters - Localization
116
Table 23: Global Policy Parameters - Phone Settings
116
Figure 65: Global Policy Categories
116
Table 24: Global Policy Parameters - Contact List
117
Table 25: Global Policy Parameters - Maintenance
119
Table 26: Global Policy Parameters - Network Settings
121
Table 27: Global Policy Parameters - Customization
121
Table 28: Global Policy Parameters - Communication Settings
122
Global Templates
123
Table 29: Create New Template
123
Figure 66: Edit Global Template
124
Model Configuration
125
Model Templates
125
Table 30: Create New Model Template
125
Figure 67: Edit Model Template
126
Model Update
127
Figure 68: OEM Models
127
Device Configuration
128
Create New Device
128
Figure 69: Template Management
128
Figure 70: Upload Model Template Manually
128
Manage Devices
129
Figure 71: Create New Device
129
Figure 72: Manage Devices
130
Figure 73: Edit Device
130
Figure 74: Edit Customize Device Settings
132
Figure 75: Add P Value in Customize Device Settings
133
Figure 76: Modify Selected Devices-Same Model
134
Figure 77: Modify Selected Devices-Different Models
135
Example Application
136
Figure 78: Device List in Zero Config
136
Figure 79: Zero Config Sample - Global Policy
137
Figure 80: Zero Config Sample - Device Preview 1
138
Figure 81: Zero Config Sample - Device Preview 2
139
Figure 82: Zero Config Sample - Device Preview 3
140
Extensions
141
Create New User
141
Create New SIP Extension
141
Figure 83: Create New Device
141
Table 31: SIP Extension Configuration Parameters - Basic Settings
142
Table 32: SIP Extension Configuration Parameters - Media
144
Table 33: SIP Extension Configuration Parameters - Features
145
Table 34: SIP Extension Configuration Parameters - Specific Time
149
Create New IAX Extension
150
Table 35: IAX Extension Configuration Parameters - Basic Settings
150
Table 36: IAX Extension Configuration Parameters - Media
151
Table 37: IAX Extension Configuration Parameters - Features
152
Create New FXS Extension
154
Table 38: IAX Extension Configuration Parameters - Specific Time
154
Table 39: FXS Extension Configuration Parameters - Basic Settings
154
Table 40: FXS Extension Configuration Parameters - Media
155
Table 41: FXS Extension Configuration Parameters - Features
156
Batch Add Extensions
159
Batch Add SIP Extensions
159
Table 42: FXS Extension Configuration Parameters - Specific Time
159
Table 43: Batch Add SIP Extension Parameters
159
Batch Add IAX Extensions
162
Table 44: Batch Add IAX Extension Parameters
162
Batch Extension Resetting Functionality
164
Search and Edit Extension
164
Export Extensions
165
Figure 84: Manage Extensions
165
Import Extensions
166
Figure 85: Export Extensions
166
Figure 86: Export Extensions
166
Table 45: SIP Extensions Imported File Example
167
Figure 87: Import File
167
Table 46: IAX Extensions Imported File Example
169
Table 47: FXS Extensions Imported File Example
171
Extension Details
173
Figure 88: Import Error
173
E-Mail Notification
174
Figure 89 : Extension Details
174
Figure 90: E-Mail Notification Prompt Information
174
Figure 91: E-Mail Notification: Account Registration Information and QR Code
175
Figure 92: E-Mail Notification LDAP Client Information and QR Code
175
Multiple Registrations Per Extension
176
Figure 93: Multiple Registrations Per Extension
176
Figure 94: Extension - Concurrent Registration
176
SMS Message Support
177
Figure 95: SMS Message Support
177
Extension Groups
178
Configure Extension Groups
178
Figure 96: Edit Extension Group
178
Use Extension Groups
179
Figure 97: Select Extension Group in Outbound Route
179
Analog Trunks
180
Analog Trunks Configuration
180
Table 48: Analog Trunk Configuration Parameters
180
PSTN Detection
184
Figure 98: UCM6510 FXO Tone Settings
184
Figure 99: UCM6510 PSTN Detection
184
Figure 100: UCM6510 PSTN Detection: Auto Detect
185
Figure 101: UCM6510 PSTN Detection: Semi-Auto Detect
185
Table 49: PSTN Detection for Analog Trunk
186
DAHDI and Analog Hardware Configuration
187
Figure 102: FXS Ports Signaling Preference
187
Figure 103: FXO Ports ACIM Settings
187
Table 50: Analog Hardware Configuration Parameters
188
Figure 104: Dahdi Settings
189
Digital Trunks
190
Digital Hardware Configuration
190
Figure 105: Digital Hardware Configuration
190
Table 51: Digital Hardware Configuration Parameters: E1 - PRI_NET/PRI_CPE
191
Table 52: Digital Hardware Configuration Parameters: E1 - SS7
193
Table 53: Digital Hardware Configuration Parameters: E1 - MFC/R2
194
Table 54: Digital Hardware Configuration Parameters: T1/J1 - PRI_NET/PRI_CPE
196
Table 55: Digital Hardware Configuration Parameters: T1/J1 - SS7
198
Table 56: Digital Hardware Configuration Parameters: T1-E&M Immediate/E&M Wink
199
Digital Trunk Configuration
200
Table 57: Digital Trunk Configuration Parameters
200
Direct Outward Dialing (DOD) Via Digital Trunks
201
Digital Trunk Troubleshooting
201
Figure 106: Troubleshooting Digital Trunks
202
Data Trunk
203
Figure 107: Data Trunk Web Page
203
Figure 108: Data Trunk Configuration
203
Table 58: Data Trunk Configuration Parameters
204
Voip Trunks
205
Voip Trunk Configuration
205
Table 59: Create New SIP Trunk
205
Table 60: SIP Register Trunk Configuration Parameters
206
Table 61: SIP Peer Trunk Configuration Parameters
210
Table 62: Create New IAX Trunk
213
Table 63: IAX Register Trunk Configuration Parameters
214
Table 64: IAX Peer Trunk Configuration Parameters
215
Trunk Groups
216
Figure 109: Trunk Group
216
Direct Outward Dialing (DOD) Via Voip Trunks
217
Figure 110: Trunk Group Configuration
217
Figure 111: DOD Extension Selection
218
Figure 112: Edit DOD
219
Figure 113: Fax Sending DOD
219
Sla Station
220
Create/Edit SLA Station
220
Table 65: SLA Station Configuration Parameters
220
Figure 114: SLA Station
220
Sample Configuration
221
Figure 115: Enable SLA Mode for Analog Trunk
221
Figure 116: Analog Trunk with SLA Mode Enabled
221
Figure 117: SLA Example - SLA Station
222
Figure 118: SLA Example - MPK Configuration
222
Call Routes
223
Outbound Routes
223
Configuring Outbound Routes
223
Table 66: Outbound Route Configuration Parameters
223
Outbound Blacklist
226
Table 67: Blacklist Manage - Matching Rules
227
Figure 119: Outbound Blacklist
227
Scheduled Sync
228
PIN Groups
228
Table 68: Sync Outbound Routes
228
Table 69: Outbound Routes/Pin Group
228
Figure 120: Blacklist Import/Export
228
Figure 121: Create New PIN Group
229
Figure 122: PIN Members
229
Figure 123: Outbound PIN
230
Figure 124: CDR Record
230
Figure 125: Importing PIN Groups from CSV Files
231
Figure 126: Incorrect CSV File
231
Inbound Routes
232
Figure 127: CSV File Format
232
Figure 128: CSV File Successful Upload
232
Inbound Rule Configurations
233
Table 70: Inbound Rule Configuration Parameters
233
Figure 129: Inbound Route Feature: Prepend
238
Inbound Route: Prepend Example
238
Figure 130: Inbound Route - Multiple Mode
239
Inbound Route: Multiple Mode
239
Figure 131: Inbound Route - Multiple Mode Feature Codes
240
Figure 132: Inbound Route - Route-Level Mode
240
Inbound Route: Route-Level Mode
240
Figure 133: Global Inbound Mode
241
Inbound Route: Inbound Mode BLF Monitoring
241
Figure 134 : Inbound Mode - Default Mode
242
Figure 135 : Inbound Mode - Mode 1
242
Figure 136: Import/Export Inbound Route
242
Inbound Route: Import/Export Inbound Route
242
Fax with Two Media
243
Figure 137: Blacklist Configuration Parameters
244
Figure 138: Blacklist Csv File
244
Conference
245
Conference Room Configurations
245
Table 71: Conference Room Configuration Parameters
245
Table 72: Conference Settings
247
Conference Call Operations
248
Join a Conference Call
248
Invite Other Parties to Join Conference
248
Figure 140: Conference Invitation from Web GUI
248
During the Conference
249
Table 73: Conference Caller IVR Menu
249
Google Service Settings Support
250
Figure 141: Google Service Settings: Oauth2.0 Authentication
250
Figure 142: Google Service: New Project
251
Figure 143: Google Service: Create New Credential
251
Conference Schedule
252
Figure 144: Google Service: Oauth2.0 Login
252
Table 74: Conference Schedule Parameters
252
Cleaner Options
255
Figure 145: Conference Schedule
255
Contact Group
256
Figure 146: Contact Group Parameters
256
Contact Group Configurations
257
Conference Recordings
257
Table 75: Contact Group Parameters
257
Figure 147: Conference Recording
257
Conference Call Statistics
258
Figure 148: Conference Call Statistics
258
Figure 149: Conference Report on Web
258
Figure 150: Conference Report on CSV
258
Video Conference
259
Video Conference Room Configurations
259
Table 76: Video Conference Room Configuration Parameters
259
Conference Settings
260
Table 77: Video Conference Basic Settings
260
Figure 151 : Video Conference Basic Settings
260
Conference Schedule
261
Table 78: Video Conference Schedule Parameters
261
Wave Webrtc Video Calling & Conferencing
262
Figure 152: Video Conference Schedule
262
Figure 153 : Enabling Webrtc Feature
263
Figure 154 : Enabling Webrtc on Extensions
263
Figure 155: Grandstream Wave Interface
264
Ipvideotalk Meetings
265
Figure 156: IPVT SIP Trunk Page
265
Figure 157 - Peer Trunk to IPVT
265
Figure 158 - IPVT Mode
266
Figure 159 - IPVT Outbound Pattern
266
Figure 160 - IPVT Outbound Strip
267
Ivr
268
Configure IVR
268
Figure 161: Create New IVR
268
Table 79: IVR Configuration Parameters
269
Figure 139: Conference
270
Figure 174: Voicemail Group
270
Figure 175: Ring Group
270
IVR Black/Whitelist
271
Figure 162: Key Pressing Events
271
Figure 163: Black/White List
273
Create Custom Prompt
274
Figure 164: Click on Prompt to Create IVR Prompt
274
Voice Prompt
275
Language Settings
275
Download and Install Voice Prompt Package
275
Figure 165: Language Settings for Voice Prompt
275
Figure 166: Voice Prompt Package List
276
Figure 167: New Voice Prompt Language Added
276
Upload Language Package
277
Figure 168: Upload Voice Prompts Package
277
Custom Prompt
278
Record New Custom Prompt
278
Upload Custom Prompt
278
Figure 169: Record New IVR Prompt
278
Download All Custom Prompt
279
Username Prompt Customization
279
Upload Username Prompt File from Web GUI
279
Figure 170: Upload IVR Prompt
279
Figure 171: Download All Custom Prompt
279
Record Username Via Voicemail Menu
280
Voicemail
281
Configure Voicemail
281
Figure 172: Voicemail Settings
281
Table 80: Voicemail Settings
282
Access Voicemail
283
Table 81: Voicemail IVR Menu
283
Leaving Voicemail
285
Voicemail Email Settings
285
Table 82: Voicemail Email Settings
285
Figure 173: Voicemail Email Settings
285
Configure Voicemail Group
286
Table 83: Voicemail Group Settings
286
Ring Group
288
Configure Ring Group
288
Table 84: Ring Group Parameters
288
Remote Extension in Ring Group
291
Figure 176: Ring Group Configuration
291
Figure 177: Sync LDAP Server Option
292
Figure 178: Manually Sync LDAP Server
292
Figure 179: Ring Group Remote Extension
293
Paging and Intercom Group
294
Configure Paging/Intercom Group
294
Configure Multicast Paging
294
Figure 180: Multicast Paging
294
Configure 2-Way Intercom
295
Table 85: Multicast Paging Configuration Parameters
295
Table 86: 2-Way Intercom Configuration Parameters
295
Figure 181 : 2-Way Intercom
295
Configure 1-Way Paging
296
Table 87: 1-Way Paging Configuration Parameters
296
Figure 182 : 1-Way Paging
296
Configure Announcement Paging
297
Table 88: Announcement Paging Configuration Parameters
297
Figure 183 : Announcement Paging
297
Configure Private Intercom
298
Table 89: Private Intercom Configuration Parameters
299
Figure 184: Private Intercom
299
Paging/Intercom Group Settings
300
Configure a Scheduled Paging/Intercom
300
Figure 185: Page/Intercom Group Settings
300
Figure 186: Schedule Paging/Intercom Page
300
Table 90: Schedule Paging / Intercom Settings
301
Figure 187: Creating a Scheduled Paging/Intercom Call
301
Call Queue
302
Configure Call Queue
302
Table 91: Call Queue Configuration Parameters
302
Figure 188: Call Queue
302
Table 92: Maxstatic Agents in Call Queue
306
Figure 189: Static Agents Limitation
306
Call Center Settings & Enhancements
307
Figure 190: Agent Login Settings
307
Table 93: Call Center Parameters
308
Queue Statistics
309
Figure 191: Call Queue Statistics
309
Agent Details
310
Figure 192 : Automatic Download Settings - Queue Statistics
310
Figure 193: Agent Details
311
Figure 194: Login Record
311
Login Record
311
Pause Log
311
Figure 195: Pause Log
312
Figure 196: Global Queue Settings
312
Table 94: Global Queue Settings
312
Switchboard
313
Figure 197 : Switchboard Summary
313
Table 95: Switchboard Parameters
314
Figure 198: Call Queue Switchboard
314
Figure 199: Queue Agent
315
Pickup Groups
316
Configure Pickup Groups
316
Configure Pickup Feature Code
316
Figure 200: Edit Pickup Group
316
Figure 201: Edit Pickup Feature Code
317
Music on Hold
318
Figure 202: Music on Hold Default Playlist
318
Figure 203: Play Custom Prompt
319
Figure 204: Information Prompt
319
Figure 205: Record Custom Prompt
320
Fax Server
321
Configure Fax/T.38
321
Figure 206: Fax Settings
321
Table 96: FAX/T.38 Settings
322
Receiving FAX
323
Example Configuration to Receive Fax from PSTN Line
323
Figure 207: Configure Analog Trunk Without Fax Detection
323
Figure 208: Configure Extension for Fax Machine
324
Figure 209: Configure Extension for Fax Machine: Analog Settings
324
Example Configuration for Fax-To-Email
325
Figure 210: Configure Inbound Rule for Fax
325
Figure 211: Create Fax Extension
325
Fax Sending
326
Figure 212: Inbound Route to Fax Extension
326
Figure 213: Fax Sending in Web GUI
327
Busy Camp-On
328
Presence
329
Table 97: SIP Presence Status
329
Figure 214: SIP Presence Configuration
329
Figure 215: SIP Presence Feature Code
330
Figure 216: Presence Status CDR
331
Follow Me
332
Figure 217: Edit Follow Me
332
Table 98: Follow Me Settings
333
Table 99: Follow Me Options
334
Speed Dial
335
Figure 218: Speed Dial Destinations
335
Figure 219: List of Speed Dial
335
Disa
336
Table 100: DISA Settings
336
Figure 220: Create New DISA
336
Emergency
338
Table 101: Emergency Numbers Parameters
339
Figure 221: Emergency Number Configuration
339
Figure 222: 911 Emergency Sample
340
Callback
341
Table 102: Callback Configuration Parameters
341
Blf and Event List
343
Blf
343
Event List
343
Table 103: Event List Settings
344
Figure 223: Create New Event List
344
Dial by Name
346
Dial by Name Configuration
346
Figure 224: Create Dial by Name Group
346
Figure 225: Configure Extension First Name and Last Name
347
Figure 226: Dial by Name Group in IVR Key Pressing Events
348
Username Prompt Customization
349
Upload Username Prompt File from Web GUI
349
Figure 227: Dial by Name Group in Inbound Rule
349
Record Username Via Voicemail Menu
350
Active Calls and Monitor
351
Active Calls Status
351
Figure 228: StatusPbx StatusActive Calls - Ringing
351
Figure 229: StatusPbx StatusActive Calls - Call Established
351
Figure 230: Call Connection Less than Half Hour
352
Figure 231: Call Connection between Half an Hour and One Hour
352
Hang up Active Calls
353
Call Monitor
353
Figure 232: Call Connection more than One Hour
353
Figure 233: Configure to Monitor an Active Call
353
Call Features Codes
355
Feature Codes
355
Table 104: UCM6510 Feature Codes
355
Parking Lot
360
Figure 234: Enable/Disable Feature Codes
360
Table 105: Parking Lot
361
Figure 235: Parking Lot
361
Figure 236: New Parking Lot
361
Call Park
362
Park a Call
362
Retrieve Parked Call
362
Monitor Call Park CID Name Information (Gxp21Xx Phones Only)
363
Call Recording
363
Figure 237 : Monitored Call Park CID Name
363
Figure 238: Download Recording File from CDR Page
363
Enable Spy
364
Shared Call Appearance (SCA)
364
Figure 239: Enabling SCA Option under Extension's Settings
365
Figure 240: SCA Number Configuration
365
Figure 241: SCA Private Number Configuration
366
Figure 242: SCA Options
366
Table 106: Add SCA Private Number
367
Table 107: Editing the SCA Number
367
Announcement
368
Figure 243: Announcement Settings
368
Table 108: Announcement Parameters
369
Figure 244: Announcement
370
Pbx Settings
371
General Settings
371
Table 109: PBX Settings/General
371
Call Failure Tone Settings
373
SIP Trunk Prompt Tone
373
General Call Failure Tone
374
Figure 245: SIP Trunk Prompt Tone
374
PBX Settings/Jitter Buffer
375
PBX Settings/Rtp Settings
375
RTP Settings
375
Table 110: Internal Options/Jitter Buffer
375
Table 111: Internal Options/Rtp Settings
375
Figure 246: General Call Failure Prompts
375
Payload
376
Table 112: Internal Options/Payload
376
PBX Settings/Nas
377
Table 113: NAS Settings
377
Iax Settings
378
IAX Settings/General
378
IAX Settings/Registration
378
Table 114: IAX Settings/General
378
Table 115: IAX Settings/Registration
378
IAX Settings/Security
379
Table 116: IAX Settings/Static Defense
379
Sip Settings
380
SIP Settings/General
380
Table 117: SIP Settings/General
380
SIP Settings/Misc
381
Table 118: SIP Settings/Misc
381
SIP Settings/Session Timer
382
SIP Settings/Tcp and TLS
382
Table 119: SIP Settings/Session Timer
382
Table 120: SIP Settings/Tcp and TLS
382
SIP Settings/Nat
383
Table 121: SIP Settings/Nat
383
SIP Settings/Tos
384
Table 122: SIP Settings/Tos
384
Transparent Call-Info Header
385
Figure 247: Transparent Call-Info
385
Gdms Settings
386
Figure 248: GDMS Developer Mode Button
386
Figure 249: GDMS API Credentials
386
Figure 250: GDMS Settings
387
Figure 251: UCM on GDMS
388
Figure 252: UCM SIP Extensions on GDMS
388
Api Configuration
389
HTTPS API (New)
389
Table 123: API Configuration Parameters
389
Table 124: New API Supported Queries
389
HTTPS API (Old)
390
Table 125: API Configuration Parameters (Old)
390
CDR Real-Time Output Settings
391
Table 126: CDR Real-Time Output Settings
391
Cti Server
393
Figure 253: CTI Server Listening Port
393
Asterisk Manager Interface (Restricted Access)
394
Crm Integration
395
Sugarcrm
395
Table 127: Sugarcrm Settings
395
Figure 254: Sugarcrm Basic Settings
395
Vtigercrm
396
Figure 255: CRM User Settings
396
Table 128: Vtigercrm Settings
397
Figure 256: Vtigercrm Basic Settings
397
Zohocrm
398
Figure 257: CRM User Settings
398
Figure 258: Zohocrm Basic Settings
398
Table 129: Zohocrm Settings
399
Salesforce CRM
400
Table 130: Salesforce Settings
400
Figure 259: CRM User Settings
400
Figure 260: Salesforce Basic Settings
400
Act! Crm
401
Figure 261: Salesforce User Settings
401
Figure 262: Enabling ACT! CRM
402
Figure 263: Enabling CRM on the User Portal
402
Pms Integration
403
Hmobile PMS Connector
403
Table 131: PMS Supported Features
403
Hsc Pms
404
Figure 264: UCM & PMS Interaction
404
Mitel PMS
405
Figure 265: UCM & HSC PMS Interaction
405
Figure 266: UCM & Mitel PMS Interaction
405
Pms Api
406
Figure 267: Enable PMSAPI
406
Connecting to PMS
407
Table 132: PMS Basic Settings
407
PMS Features
408
Room Status
408
Figure 268: Create New Room
408
Figure 269: Room Status
408
Wake up Service
409
Table 133: PMS Wake up Service
409
Figure 270: Add Batch Rooms
409
Figure 271: Create New Wake up Service
409
Mini Bar
410
Table 134: Create New Mini Bar
410
Figure 272: Wakeup Call Executed
410
Figure 273: Create New Mini Bar
410
Table 135: Create New Maid
411
Figure 274: Create New Maid
411
Figure 275: Create New Consumer Goods
412
Figure 276: Mini Bar
412
Wakeup Service
413
Wakeup Service Using Admin Login
413
Figure 277: Create New Wakeup Service - Admin Login
413
Wakeup Service from User Portal
414
Table 136: Wakeup Service - Admin Login
414
Table 137: Max Wakeup Members
414
Wakeup Service Using Feature Code
415
Figure 278: Create New Wakeup Service - User Portal
415
Figure 279: Wakeup Service Feature Code
415
Announcements Center
416
Announcements Center Setting
416
Group Setting
416
Table 138: Announcements Center Setting
416
Table 139: Group Setting
416
Figure 280: Announcements Center
416
Figure 281: Announcements Center Group Configuration
417
Figure 282: Announcements Center Code Configuration
418
Figure 283: Announcements Center Example
418
Queuemetrics Integration
419
API Configuration Parameters
419
Figure 284: Queuemetrics Configuration
419
Table 140: Queuemetrics Configuration Parameters
420
Status and Reporting
421
PBX Status
421
Trunks
421
Figure 285: StatusPbx Status
421
Table 141: Trunk Status
422
Figure 286: Trunk Status
422
Extensions
423
Table 142: Extension Status
423
Figure 287: Extension Status
423
Interfaces Status
424
Table 143: Interface Status Indicators
424
System Status
426
General
426
Table 144: System StatusGeneral
426
Network
427
Storage Usage
427
Table 145: System StatusNetwork
427
Resource Usage
428
Figure 288: System StatusStorage Usage
428
Figure 289: System StatusResource Usage
428
System Events
429
Alert Events List
429
Table 146: Alert Events
429
Figure 290: System EventsAlert Events Lists: Disk Usage
430
Figure 291: System EventsAlert Events Lists: External Disk Usage
430
Alert Log
431
Figure 292: System EventsAlert Events Lists: Memory Usage
431
Figure 293: System EventsAlert Events Lists: System Crash
431
Figure 294: System EventsAlert Log
432
Figure 295: System EventsAlert Log
432
Figure 296: Filter for Alert Log
432
Alert Contact
433
Table 147: Alert Contact
433
Cdr
434
Figure 297: CDR Filter
434
Table 148: CDR Filter Criteria
434
Figure 298: Call Report
436
Figure 299: Call Report Entry with Audio Recording File
438
Figure 300: Automatic Download Settings
438
CDR Improvement
439
Downloaded CDR File
439
Figure 301: CDR Report
439
Figure 302: Detailed CDR Information
439
Table 149: Automatic Download Settings
439
Figure 303: Downloaded CDR File Sample
440
Figure 304: Downloaded CDR File Sample - Source Channel and Dest Channel 1
440
Figure 305: Downloaded CDR File Sample - Source Channel and Dest Channel 2
440
CDR Export Customization
441
Figure 306: CDR Export File Data
441
Statistics
441
Figure 307: CDR Statistics
442
Table 150: CDR Statistics Filter Criteria
442
Figure 308: CdrRecording Files
443
Recording Files
443
User Portal
444
Figure 309: Edit User Information by Super Admin
444
Figure 310: User Portal Login
445
Figure 311: User Portal Layout
445
Basic Information
446
Personal Data
446
Value-Added Features
446
Fax Sending
446
Call Queue
446
Wakeup Service
446
CRM User Settings
446
High Availability
447
Deployment Methods
447
HA100 Configuration
448
Upgrading HA100
448
Table 151: System Settings HAHA Settings
448
Upgrading Ucm6510S Connected to the HA100
449
Maintenance
450
User Management
450
User Information
450
Figure 312: User Management Page Display
450
Table 152: User Management - Create New User
451
Figure 313: Create New User
451
Custom Privilege
452
Figure 314: User Management - New Users
452
Figure 315: Assign Backup Permission to "Admin" Users
453
Figure 316: General User
454
Concurrent Multi-User Login
455
Figure 317: Create New Custom Privilege
455
Figure 318: Multiple User Operation Error Prompt
455
Login Settings
456
Change Password
456
Table 153: Change Password
456
Figure 319: Change Password
456
Change Username
457
Login Security
457
Table 154: Change Username
457
Figure 320: Change Username
457
Figure 321: Login Timeout Settings
458
Operation Log
459
Table 155: Operation Log Column Header
459
Figure 322: Operation Logs
459
Upgrading
460
Upgrading Via Network
460
Figure 323: Operation Logs Filter
460
Table 156: Network Upgrade Configuration
461
Figure 324: Network Upgrade
461
Upgrading Via Local Upload
462
Figure 325: Local Upgrade
462
Figure 326: Upgrading Firmware Files
462
No Local Firmware Servers
463
Figure 327: Reboot UCM6510
463
Backup
464
Backup/Restore
464
Figure 328: Create New Backup
464
Figure 329: Backup / Restore
465
Data Sync
466
Figure 330: Local Backup
466
Table 157: Data Sync Configuration
467
Figure 331: Data Sync
467
Restore Configuration from Backup File
468
System Cleanup/Reset
468
Reset and Reboot
468
Figure 332: Restore UCM6510 from Backup File
468
Cleaner
469
Figure 333: Reset and Reboot
469
Figure 334: Cleaner
470
Table 158: Cleaner Configuration
471
USB Disk/Sd Card File Management
473
System Recovery
474
Table 159: USB/SD Card Files Cleanup
474
Figure 335: USB/SD Card Files Cleanup
474
Figure 336: Ucm6Xxx Recovery Web Page
475
Figure 337: Recovery Mode
475
Syslog
476
Table 160: Syslog Parameters
476
Figure 338: Syslog Server
476
Network Troubleshooting
477
Ethernet Capture
477
Table 161: Ethernet Capture
477
Figure 339: Ethernet Capture
477
IP Ping
478
Traceroute
478
Figure 340: PING
478
Figure 341: Traceroute
478
Signaling Troubleshooting
479
PRI/SS7/MFC/R2 Signaling Trace
479
Analog Record Trace
479
Figure 342: Troubleshooting Analog Trunks
479
Figure 343: a Key Dial-Up FXO
480
E&M Immediate Record Trace
481
Service Check
481
Figure 344: SVIP Record Trace
481
Figure 345: E&M Immediate Record Trace
481
Network Status
482
Figure 346: Service Check
482
Figure 347: Network Status
482
Experiencing the Ucm6510 Series Ip Pbx
483
Other manuals for Grandstream Networks UCM6510
Quick Installation Guide
20 pages
Basic Configuration Guide
30 pages
Guide
14 pages
How To Configure
18 pages
5
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Grandstream Networks UCM6510 Specifications
General
Brand
Grandstream Networks
Model
UCM6510
Category
PBX
Language
English
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