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UCM6510 IP PBX User Manual
Version 1.0.20.31
EMERGENCY
UCM supports configuration and management of numbers to be called in emergency, thus bypassing the
regular outbound call routing process and allowing users in critical situation to dial out for emergency help
with the possibility to have redundant trunks as point of exit in case one of the lines is down.
UCM6xxx series are also now in full compliance with Kari’s Law and Ray Baum’s Act, for more information, please
refer to the following links:
https://www.fcc.gov/mlts-911-requirements
http://www.grandstream.com/sites/default/files/Resources/UCM_Emergency_Calls_Guide.pdf
In addition, Emergency calls can be automatically recorded by toggling on the new Auto Record and recordings
can be viewed in the new Emergency Recordings tab on the same page. Additionally, users can have these
recordings be sent to the configured email address(es). Email alerts are also supported after enabling the
notification for the event under “Maintenance System Events”
To configure emergency numbers, users need to follow below steps:
1. Navigate on the web GUI under “Call Features Emergency Calls”
2. Click on to add a new emergency number.
3. Configure the required fields “Name, Emergency Number and Trunk(s) to be used to reach the
number”.
4. Save and apply the configuration.
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