Grandstream Networks UCM6510 - Call Queue; Configure Call Queue; Table 91: Call Queue Configuration Parameters; Figure 188: Call Queue

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UCM6510 IP PBX User Manual
Version 1.0.20.31
CALL QUEUE
The UCM6510 provides call center functionality through its Call Queue feature. Static and dynamic agents
can be assigned to queue groups to handle varying loads of call traffic. This section describes the
configuration of call queues in the Call FeaturesCall Queue page.
Configure Call Queue
Call queue settings can be accessed via Web GUICall FeaturesCall Queue.
 Click on to add call queue.
 Click on to edit the call queue. The call queue configuration parameters are listed in bellow table.
 Click on to delete the call queue.
Figure 188: Call Queue
Table 91: Call Queue Configuration Parameters
Basic Settings
Extension
Configure the call queue extension number.
Name
Configure the call queue name to identify the call queue.
Strategy
Select the strategy for the call queue.
 Ring All
Ring all available Agents simultaneously until one answers.
 Linear
Ring agents in the specified order.
 Least Recent
Ring the agent who has been called the least recently.
 Fewest Calls