Grandstream Networks UCM6510 User Manual

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UCM6510 IP PBX User Manual
Version 1.0.20.31
Ring the agent with the fewest completed calls.
 Random
Ring a random agent.
 Round Robin
Ring the agents in Round Robin scheduling with memory.
The default setting is "Ring All".
Music On Hold
Select the Music On Hold playlists for the call queue.
Note: Music On Hold playlist can be managed from Web GUI  PBX Settings
 Music On Hold.
Max Queue Length
Configure the maximum number of calls that can be queued up at once. This
number does not include calls that have been connected with agents. It only
includes calls not connected yet. The default setting is 0, which means unlimited.
When the maximum value is reached, the caller will be treated with busy tone
followed by the next calling rule after attempting to enter the queue.
Wrapup Time
Configure the number of seconds an agents must wait to receive a new call after
completing a previous call. If set to 0, an agent can receive a new call as soon as
a previous call is completed. Default is 10 seconds.
Retry Time
Configure the number of seconds to wait before ringing the next agent.
Ring Time
Configure the number of seconds to ring an agent before proceeding to ring the
next agent.
The default setting is 30 seconds.
Auto Record
If enabled, the calls on the call queue will be automatically recorded. The
recording files can be accessed in Queue Recordings under Web GUICall
FeaturesCall Queue.
Welcome Prompt
If enabled, users can upload an audio file that will be played as an Initial tone
when dialing the queue number.
Max Wait Time
Configure the maximum amount of seconds callers can wait before being
disconnected from the queue. Default setting is 60 seconds, if left blank, there will
be no limit to the amount of time a caller waits in queue.
Note: It is recommended to configure "Wait Time" longer than the "Wrapup Time".
Destination
Configure the destination that callers will be redirected to after the configured Max
Wait Time has passed. Default is “Hang up”.
Reset Agent Call
Counter - Enable
If enabled, the agent call completion count will be reset based on the frequency
set in the repeat and Date/Time fields.
Repeat
Specifies the frequency at which the agent call counter will be reset.
Destination Prompt
Configure the frequency to play the destination prompt to callers waiting in queue.

Grandstream Networks UCM6510 Specifications

General

Brand	Grandstream Networks
Model	UCM6510
Category	PBX
Language	English