January 2012 7.1 Display and Operation 1267
Saving log files
(service files)
Data relevant for service purposes can be saved in a .zip file. Creating a service
file is generally recommended should an error occur with the MANUALplus
620. This file contains useful information, especially for the HEIDENHAIN
Service department during troubleshooting.
The following data (and other information) is saved in the service file:
Error log file
Keystroke log file
Log files of the IPOs and the PLC
Information on hardware setup and firmware versions
Machine parameters
Information and log files of the operating system (can be partially activated
via HE Logging settings)
Contents of PLC memory
Error outputs and configuration files of the PLC compiler
Current Feature Content Level (FCL) and active software options, including
the option designations through the file PLC:\service\SIK.INFO
The control automatically packs the data into a *.ZIP file. You can choose any
name for the ZIP file. The MANUALplus 620 proposes the standard name
SERVICE[number].ZIP. With any other number, as well, the MANUALplus 620
automatically appends a serial number to the file name.
Path: TNC:\[name][number].zip
To save log files:
Call the error window by pressing the ERR key.
Press the LOG FILES soft key
Press the SAVE SERVICE FILES soft key
Enter a file name for the service file
The control automatically creates the *.ZIP file TNC:\[name][1].zip
If more than one service *.ZIP file is contained on the control, the files are
numbered in increasing order. The file with the number 1 is always the file
just generated.
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