Part 6 Troubleshooting
Chapter 33 Restoring Junos OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
Creating an Emergency Boot Device for a QFX Series Device . . . . . . . . . . . . . . . 407
Performing a Recovery Installation on a QFX3500 Device and QFX3008-I
Interconnect Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409
Performing a QFabric Switch Recovery Installation on the Director Group . . . . . 410
Performing a Recovery Installation Using a Juniper Networks External USB
Flash Drive with Preloaded Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
Performing a Recovery Installation Using a Juniper Networks External Blank
USB Flash Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415
Performing a Recovery Installation of the Director Group . . . . . . . . . . . . . . . . . . 420
Chapter 34 Returning Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423
Returning a QFX3100 Director Device or Component for Repair or
Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423
Locating the Serial Number on a QFX3100 Director Device or Component . . . . 424
Listing the Chassis and Components Details with the CLI . . . . . . . . . . . . . . 424
Locating the Serial Number ID Label on a QFX3100 Director Device . . . . . . 424
Locating Serial Number ID Labels on FRU Components . . . . . . . . . . . . . . . . 425
Packing a QFX3100 Director Device or Component for Shipping . . . . . . . . . . . . 425
Packing a QFX3100 Director Device for Shipping . . . . . . . . . . . . . . . . . . . . . 426
Packing QFX3100 Director Device Components for Shipping . . . . . . . . . . . 426
Returning a QFX3008-I Interconnect Device or Component for Repair or
Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427
Locating the Serial Number on a QFX3008-I Interconnect Device or
Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427
Listing the Chassis and Component Details with the CLI . . . . . . . . . . . . . . . 428
Packing a QFX3008-I Interconnect Device or Component for Shipping . . . . . . . 428
Packing a QFX3008-I Interconnect Device for Shipping . . . . . . . . . . . . . . . 429
Packing QFX3008-I Interconnect Device Components for Shipping . . . . . . 430
Returning a QFX3500 Device or Component for Repair or Replacement . . . . . . 430
Locating the Serial Number on a QFX3500 Device or Component . . . . . . . . . . . 431
Listing the Chassis and Components Details Using the CLI . . . . . . . . . . . . . 431
Locating the Chassis Serial Number ID Label on a QFX3500 Device . . . . . . 432
Locating the Serial Number ID Labels on FRU Components . . . . . . . . . . . . 432
Packing a QFX3500 Device or Component for Shipping . . . . . . . . . . . . . . . . . . . 432
Packing a QFX3500 Device for Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433
Packing QFX3500 Device Components for Shipping . . . . . . . . . . . . . . . . . . 434
Contacting Customer Support to Obtain a Return Materials Authorization for a
QFX Series Device or Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435
Chapter 35 Alarms and System Log Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437
Understanding Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437
Chassis Alarm Messages on a QFX3008-I Interconnect Device . . . . . . . . . . . . . 438
Chassis Alarm Messages on a QFX3500 Device . . . . . . . . . . . . . . . . . . . . . . . . . 442
Interface Alarm Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445
Copyright © 2012, Juniper Networks, Inc.xii
QFX3000 Hardware Documentation
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