Related
Documentation
Returning a QFX3100 Director Device or Component for Repair or Replacement on
page 423
•
Returning a QFX3008-I Interconnect Device or Component for Repair or Replacement
If you need to return a QFX3008-I Interconnect device or component to Juniper Networks
for repair or replacement, follow this procedure:
1. Determine the serial number of the component. For instructions, see “Locating the
Serial Number on a QFX3008-I Interconnect Device or Component” on page 427.
2. Obtain a Return Materials Authorization (RMA) number from Juniper Networks
Technical Assistance Center (JTAC) as described in “Contacting Customer Support
to Obtain a Return Materials Authorization for a QFX Series Device or Component”
on page 435.
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
3. Pack the device or component for shipping as described in “Packing a QFX3008-I
Interconnect Device or Component for Shipping” on page 428.
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html .
Related
Documentation
QFX3008-I Interconnect Device Overview on page 33•
Locating the Serial Number on a QFX3008-I Interconnect Device or Component
If you are returning a device or component to Juniper Networks for repair or replacement,
you must locate the serial number of the device or component. You must provide the
serial number to the Juniper Networks Technical Assistance Center (JTAC) when you
contact them to obtain a Return Materials Authorization(RMA). See “ContactingCustomer
Support to Obtain a Return Materials Authorization for a QFX Series Device or Component”
on page 435.
If the device is operational and you can access the command-line interface (CLI), you
can list serial numbers for the device and for some components with a CLI command. If
you do not have access to the CLI or if the serial number for the component does not
appear in the command output, you can locate the serial number ID label on the physical
device or component.
427Copyright © 2012, Juniper Networks, Inc.
Chapter 34: Returning Hardware
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