Juniper QFX Series User Manual

CHAPTER 34
Returning Hardware
•
Returning a QFX3100 Director Device or Component for Repair or
Replacement on page 423
•
Locating the Serial Number on a QFX3100 Director Device or Component on page 424
•
Packing a QFX3100 Director Device or Component for Shipping on page 425
•
Returning a QFX3008-I Interconnect Device or Component for Repair or
Replacement on page 427
•
Locating the Serial Number on a QFX3008-I Interconnect Device or
Component on page 427
•
Packing a QFX3008-I Interconnect Device or Component for Shipping on page 428
•
Returning a QFX3500 Device or Component for Repair or Replacement on page 430
•
Locating the Serial Number on a QFX3500 Device or Component on page 431
•
Packing a QFX3500 Device or Component for Shipping on page 432
•
Contacting Customer Support to Obtain a Return Materials Authorization for a QFX
Series Device or Component on page 435
Returning a QFX3100 Director Device or Component for Repair or Replacement
If you need to return a QFX3100 Director device or component to Juniper Networks for
repair or replacement, follow this procedure:
1. Determine the serial number of the component. For instructions, see “Locating the
Serial Number on a QFX3100 Director Device or Component” on page 424.
2. Obtain a Return Materials Authorization (RMA) number from the Juniper Networks
Technical Assistance Center (JTAC) as described in “Contacting Customer Support
to Obtain a Return Materials Authorization for a QFX Series Device or Component”
on page 435.
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
423Copyright © 2012, Juniper Networks, Inc.

Juniper QFX Series Specifications

General

Category	Switch
Series	QFX
Form Factor	1U, 2U, and modular chassis options
Power Supply	Redundant, hot-swappable power supplies
Cooling	hot-swappable fans
Virtual Chassis	Supported on certain models
Typical Use	Data center, cloud
Operating System	Junos OS
Management	CLI
Key Features	High performance, low latency, automation
Latency	Sub-microsecond latency
Port Density	Varies by model (e.g., QFX5100: up to 48x10GbE + 6x40GbE)