648 Keysight M8000 Series of BER Test Solutions User Guide
11 Appendix
Basic Troubleshooting
Updating software components
Updated versions of the M8020A, M8030A, M8040A and module specific
software components are available on the Keysight website.
These software components are available as .EXE files. To download a
software upgrade:
1Go to http://www.keysight.com.
2Click the Technical Support tab.
3Click Drivers and Software.
4 Type the model number of the instrument module for which software
update is needed and click Find. Model number is located on the front
panel of the module.
5Click the Driver & Software link on the module page.
6 Download the required software update from the list of available
updates.
The chassis does not power up
If the chassis or a module does not appear to power up, check the
following:
• The circuit breakers at the rear of the chassis are set to the right, which
is the ON position.
• The AC power cords are connected to a working power source.
• The electrical circuits are not overloaded. Check the combined power
requirements of all equipment on the same circuit.
• There are no empty slots in the chassis. Leaving slots empty can
overheat the inserted modules, causing them to shut down.
Module is exceptionally hot
• Check that the vent holes on the chassis are not blocked.
• Check that a filler panel module or an instrument module is installed
into empty slots on either side of an instrument module.
Contacting Keysight Technologies
To locate a sales or service office near you, go to
www.keysight.com/find/contactus.
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