Ricoh IM C300 - Page 1517

IFAX Troubleshooting
D0CK 42 SM
Communication
Route
Item Action [Remarks]
3. E-mail server
• Make sure that the client devices which have
an account in the server can send/receive e-
mail.
[Ask the administrator to check.
Send a test e-mail with the machine’s own number
as the destination. The machine receives the
returned e-mail if the communication is performed
successfully.]
Between e-mail
server and internet
1. E-mail account on
the Server
• Make sure that the PC can log into the e-mail
server.
• Check that the account and password stored
in the server are the same as in the machine.
[Ask the administrator to check.]
2. E-mail server
• Make sure that the client devices which have
an account in the server can send/receive e-
mail.
[Ask the administrator to check.
Send a test e-mail with the machine’s own number
as the destination. The machine receives the
returned e-mail if the communication is performed
successfully.]
3. Destination e-mail
address
• Make sure that the e-mail address is actually
used.
• Check that the e-mail address contains no
incorrect characters such as spaces.
4. Router settings
• Use the "ping" command to contact the router.
• Check that other devices connected to the
router can sent data over the router.
[Ask the administrator of the server to check.]
5. Error message by e-
mail from the network
of the destination.
• Check whether e-mail can be sent to another
address on the same network, using the
application e-mail software.
• Check the error e-mail message.
[Inform the administrator of the LAN.]