"RemoteConnect Support" Settings
D0CA/D0C9/D0C8/D0CB 2-54 SM
2.9 "REMOTECONNECT SUPPORT" SETTINGS
2.9.1 OVERVIEW
The RemoteConnect Support function allows monitoring and remote control of the customer’s
machine’s operation panel.
• Allows the customer support operator to remotely connect with client's machine equipped
with the Smart Operation panel, or PC over the internet.
• Enable the support center to diagnose and resolve the issue through real-time screen
sharing, remote guidance, and operation.
Previously, to avoid security concerns, the function was disabled by default. However, this has
changed and the application is now enabled by default on machines produced since September
2018. (This setting is enabled by default on the current model.)
So, it’s necessary to confirm with customers whether enabling the remote function is acceptable.
After explaining the function and benefits, if it is unacceptable for the customer, disable it via SP
mode.
2.9.2 HOW TO ENABLE/DISABLE REMOTECONNECT SUPPORT
1. Log in to Screen SP mode.
2. Select "Screen Device Settings".
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