Troubleshooting
D0CA/D0C9/D0C8/D0CB 8-66 SM
8.4.6 ERRORS THAT OCCUR DURING UPDATE FROM THE EDC
SERVER
Example of an error code display
XXX (3 digit error)
Error
code
Explanation
101 Server connection error
102 Signature verification error
103 License error (for example, the product key was keyed in wrongly)
215 Dependency check error
Displayed when the control panel firmware version does not meet the installation
requirement of the application.
Example: The firmware version of the control panel is 1.02 and you attempted to install
an application that requires firmware version 1.03.
20X Other errors
• An additional 3-digit code may be displayed to indicate the details.
Example: 101-805
XXX -XXX (3 digit-3 digit error)
Error
code
Explanation Solution
101-801 Connection Timeout Check the network settings of the
device.
• Network selection (MFP /
Operation Panel)
• IP address
• Default gateway
• Check DNS etc.
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