Troubleshooting
SM 8-65 D0CA/D0C9/D0C8/D0CB
Error Codes
Error codes may appear along with the message reporting the installation failure.
Error
Code
Explanation
215-01 Installation of an application that cannot be used according to the system configuration
was attempted.
(Example: This occurs when installing an application with the copier, scanner and fax
functions on a non-MFP printer. However, if any of these functions can be used, the
application with such multiple functions can be installed.)
215-02 This occurs if the hard disk cannot be used.
215-03 An application that does not match the type (LP/MFP) or model has been installed. *
215-04 Installation of an application that cannot be installed for Basic model was attempted.
221 The system cannot stop the application for the update or uninstallation.
222 The signature is not authentic.
235 The signature is not authentic.
* If the model information (type or model) does not match, even if SC215-03 does light up at the
time of installation, the error message may appear the next time the machine is started. The
message shows the model information of the correct firmware and installed firmware. This can
be restored by updating the firmware to the version with the correct model information.
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