Capturing the Device Logs
D0CA/D0C9/D0C8/D0CB 5-52 SM
5.12 CAPTURING THE DEVICE LOGS
5.12.1 OVERVIEW
With this feature, you can save device logs that are stored in the machine (HDD or operation
panel) on an SD card. It allows the Customer Engineer to save and retrieve error information for
analysis.
The Capturing Log feature saves device logs for the following five.
• Controller device log including operation log
• Engine device log
• FCU device log
• Operation panel log
• SC819 log
• In older models, a technician enabled the logging tool after a problem occurred. After
that, when the problem had been reproduced, the technician was able to retrieve the
device log.
• However, this new feature saves the device logs when problems occur. Then you can
copy the logs to an SD card.
• You can retrieve the device logs using a SD card without a network.
• Analysis of the device log is effective for problems caused by the software. Analysis of
the device log is not valid for the selection of defective parts or problems caused by
hardware.
• Make sure to shut down and reboot the machine once before retrieving the Debug
Logs. Otherwise, the latest settings may not be collected when the debug logs are
retrieved.
Type Storage Timing Destination (maximum
storage capacity)
Controller device
log including
operation log
• Saved at all times
HDD or SD card
(2GB/8GB) connected to
the service slot.
When the data gets over
the capacity of the SD
card, the older data is
deleted.
Engine device
log
• When an engine SC occurs
• When paper feeding/output stop because of
a jam
HDD or SD card
connected to the service
slot (Up to 300 times)
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