Troubleshooting
D0CA/D0C9/D0C8/D0CB 8-62 SM
8.4.4 FACTORY RESET AND RESTORATION
This section explains the Factory Reset and subsequent procedure. Factory Reset may be
executed when an abnormal operation due to the system or an application occurs or when
replacing the operation panel (at the request of the customer to delete settings, etc.)
• When you execute the Factory Reset:
All data that created by users will be initialized.
All applications (including the applications from eDC server or Application Site) will be
deleted.
Items Objective
Only delete
data
Reset application
configuration to factory
settings.
Update system and reset
application configuration to
factory settings.
Exporting configuration
file
- As required As required
Storing user information
other than those
exported
- As required As required
Factory reset Required Required Required
System update - - Required
Application installation - Required Required
Importing configuration
file
- As required As required
Registering user
information other than
those imported
- As required As required
Before executing Factory Reset, be sure to obtain the package firmware and copy it to the SD
card.
Factory Reset
1. Enter the recovery mode.
2. Select and execute "wipe data/factory reset".
Press the EX1 and EX2 keys to move the cursor up and down.
Press the EX3 key to execute the selected function.
DO NOT USE the “Wipe data/factory” feature (recovery mode) of SOP in the field.
This is because some problems (e.x. SLNX is not launched properly)
will occur after a factory reset
is performed, and the SOP unit or PCB should be replaced.
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