Capturing the Device Logs
D0CA/D0C9/D0C8/D0CB 5-54 SM
• IP address
• Telephone number
• Encryption key
• Transition to SP mode
5.12.2 RETRIEVING THE DEVICE LOGS VIA OPERATION PANEL
• Retrieve device logs to identify the date of occurrence of the problems and to find
details of the problems
• e.g.: At around 8:00 am on March 10, an engine stall occurred. The operation panel
does not respond. Turn the main power supply OFF / ON.
• Analysis of the device log is effective for problems caused by the software. Analysis of
the device log is not valid for the selection of defective parts or problems caused by
hardware.
Procedure for Retrieving the Device Log with SD Card
1. Open the front cover with the main machine turned ON.
• If the engine log remains in the SRAM on the BiCU (PCB1), the engine log for the
last 5 to 10 minutes can be transferred to the HDD by opening the front cover.
2. Turn OFF the main power.
3. Insert the SD card into the slot on the side of the operation panel or the service slot.
• It is recommended to use the SD card (2 GBs* or 8 GBs**) provided as a service
part. This is because the log data can be acquired much faster than when using
commercially available SD cards.
• Format the SD card by using SD Formatter from Panasonic before copying the
logs: https://www.sdcard.org/downloads/formatter_3/ (free software)
• Insert the SD card into the machine's service slot instead of the SD slot on the
side of the operation panel.
* The part number of the SD card with 2 GBs that is registered as a service part is
"B6455030".
** The part number of the SD card with 8 GBs that is registered as a service part is
"B6455040".
4. Turn ON the main power.
5. Enter SP mode.
6. Specify the date that the problem occurred in SP5-858-101 (Start Date) by setting it to the
year-month-day calendar format.
• For example, if a problem occurred on February 1, 2015, the date should be set to
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