Problem description: Encoder Strip failure
Other potential parts
associated:
Carriage (encoder sensor)
Corrective action: How to solve. Remote troubleshooting (call agent)
1. Switch o the printer, and disconnect the power cord. Reconnect the power cord and power on
the printer.
2. The call agent should arrange a service engineer visit to change the Encoder Strip and follow
onsite troubleshooting below.
●
Encoder Strip (36)
3. If a dierent system error is displayed then the call agent should perform the applicable
troubleshooting procedure.
Onsite troubleshooting and solution (service engineer)
1. Remove the covers and check that Encoder Strip is not broken or dirty.
●
Cables Sk
2. If the Encoder Strip is dirty, follow the procedure in this manual to clean it, see Clean the
Encoder Strip on page 531.
3. If the Encoder strip is damaged or does not work, it should be replaced, see Encoder Strip
on page 300.
4. If this fails to solve the issue, the problem might be due to the encoder sensor within the
carriage. In that case, replace the carriage, see Carriage and Belt on page 344.
System error: 0153-0302
Problem description: Multi-Sheet Tray presence not detected
Other potential parts
associated:
MPCA
Corrective action: How to solve. Remote troubleshooting (call agent)
▲
Ensure that the Multi-Sheet Tray is properly placed and the latch is closed.
Onsite troubleshooting and solution (service engineer)
▲
Ensure that the Multi-Sheet Tray sensor cable is correclty connected to the MPCA, checking the
J27 connector in the MPCA.
System error: 0824-XXXX
Problem description: IDS startup problem: Silent System Errors not shown in the Front Panel. Refer to Ink supplies
troubleshooting for more information, see Ink-supplies troubleshooting on page 122. See Error
messages related with printhead and start-up on page 130 for additional error codes.
System error: 0942-0188
Problem description: Carriage homing problem
96 Chapter 2 Troubleshooting ENWW
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