Support menu
In this section of the service manual you will nd an explanation in detail of each of the menus included on
the Support Menu. All these service options and utilities are available to customers under the assistance of an
HP call agent. For a diagram of the menu tree, see Support Menu and Extended Support Menu Tree
on page 545.
Information menu
1.1 Model number
Select this to get the printer's Model Number.
1.2 Serial number
Select this to get the printer's Serial Number.
1.3 Region/Language
Select this to get the printer's Country location and language setting.
1.4 Counters
Select this to get information about the number of pages printed and Carriage cycles.
1.5 Firmware version
Select this to get the printer's Firmware Version.The rmware version are identied by the week of year they
are released. Example: FW name: xxxxxxxxx.1541F.xxxx
Where:
●
15 = Year
●
41 = Week
●
F = Minor weekly revision
1.6 Error history
Select this to get the printer's last 50 system errors or asserts.
Navigate through the menu using the Up ( ) and Down ( ) arrows in the Front Panel display. The rst error
[0] is the oldest logged.
ENWW Support menu 185
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