Support menus
In this chapter you will nd an explanation in detail of each of the items included in the Support Menu and the
Extended Support Menu. All these service options and utilities under the Support Menu are available to
customers under the assistance of an HP call agent.
Entering the support menus
There are two dierent menus, the Support Menu, used for customers following instructions by phone
assisted by a
call agent in order to troubleshoot an issue, and/or to access printer information when a
customer has contacted HP for assistance; and the Extended Support Menu, accessible only by service
engineers and used for troubleshooting, diagnosis during repair, calibrations, reset, and accessing printer
information during a service operation.
Entering the Support Menu for customers
Use the following procedure to enter into the Support menu.
1. The Support Menu for the customer is accessible from any screen by pressing the Power Button
continuously for 15 seconds. This menu is also accessible from the Home screen by pressing: Back /
Back / Back / Back .
2. The following screen will display, select Support Menu.
3. The following screen will display:
182 Chapter 3 Support Menus, Diagnostic Plots & Calibrations ENWW
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