HP DesignJet T730

Paper troubleshooting
Use the following section to troubleshoot paper-related issues when the problem has not been solved by
following the troubleshooting of paper issues in the user's guide.
For every paper issue, rst make sure you have reviewed the paper supported by the product (type and size).
Also make sure the customer has followed the user's guide instructions to load the paper. In summary, check
that the customer is:
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Using supported paper
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Using appropriate paper path
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Following the front-panel instructions
For further detailed information about HP Large-Format Printing Supplies, see http://www.hp.com/go/
designjet/supplies.
Paper specications:
Minimum Maximum
Roll width 279 mm (11 in) 914 mm (36 in)
Roll length 46 m (150 feet)
Roll diameter 100 mm (3.9 in)
914 mm (36 in) roll weight 6.2 kg (14 lb)
Sheet width 210 mm (8.27 in) 914 mm (36 in)
Sheet length 279 mm (11 in) 1676 mm (66 in)
Paper thickness 0.3 mm (0.01 in)
Paper weight 60 g/m² 280 g/m² (220 g/m² in multi-sheet tray)
Multi-sheet tray stacking capacity 5 mm height
Paper cannot be loaded successfully
Remote troubleshooting (call agent)
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Check that the customer has followed the paper troubleshooting included in the user's guide, if not, help
the customer to do it.
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If the problem persists, ask the customer to restart the printer.
●
If the paper still cannot be loaded after restarting, follow the next recommendations depending on the
type of paper the user is trying to load (roll, single sheet, or from the Multi-Sheet Tray).
Unsuccessful roll load
1. Ensure that the Output Tray is closed. If the Output Tray is open, ask the customer to close it and try to
load the roll again.
2. Check spindle hubs and roll directionality feed under or over.
100 Chapter 2 Troubleshooting ENWW