Scan to Network Folder setup
Question: When setting up the Scan to Network Folder, the Network Path is not recognized.
Answer: It is highly recommended to use the computer IP address instead of the Computer name in the
network path.
3. Hardware
Chinese language not available in EMEA and AMS regions
Question: I have bought a unit in EMEA or AMS and the Chinese language is not available.
Answer: The Chinese language is only available in the APJ product version (F9A29B and F9A30B).
Rubber stand transferred to cover
Question: Covers are hard to remove in a service operation; they seem stuck.
Answer: In the rst 4,000 units, there is an interference between the rubber protector in the leg stand and the
cover. In order to make cover removal easier, untighten the bottom screws that x the printer to the stand,
and lift the printer o the stand a little bit at the same time you are pulling the cover o. If you are not
untightening screws completely, ensure that the printer does not fall from the stand.
Solution: For customers that will not accept this minor limitation a solution can be provided on a case- by-
case basis. Two spacers are added to each stand leg in order to raise the printer and remove the interference
between the printer and the stand. An escalation to GBU should be opened in order to request the parts.
ENWW FAQ: Tips & Tricks 599
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