Scan media does not load
In case the customer has diculty loading the original please try the following troubleshooting:
1. Check that unit is on.
2. Make sure the unit has booted up completely and it is idle.
3. Check for any messages in theFront Panel.
4. If everything above is correct, please check the original meets the specs of the scanner capabilities.
5. Then, make sure to load the original far enough in so the scanner can sense it.
6. Try to smooth out the original leading edge or trim the leading edge so the media can travel nicely into
the scanner.
7. Finally try with a dierent media type to discard scanner hardware issues.
Update the rmware
There are various ways of downloading and installing rmware updates, as described below; you can choose
whichever you nd most convenient.
Update the rmware automatically from the Front Panel
1. Ensure that the printer is connected to the Internet.
2. Touch , to go to Web Services.
3. Select Automatic FW upgrade.
Update the rmware from the Embedded Web Server
1. Ensure that the printer is connected to the Internet.
176 Chapter 2 Troubleshooting ENWW
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