Cutter does not cut, or does not cut well
Remote troubleshooting
●
Check that the customer has followed the paper troubleshooting included in the user's guide. If not, help
him or her to do it.
●
If the problem persists, ask the customer to check whether the cutter has been disabled in the front
panel and/or in the driver.
●
Ask to try a dierent paper, and try to cut it using Form Fit and Cut from the front panel menu.
●
If is still not cutting, ask the customer to check that the cutter is engaged and that it moves together
with the Carriage. If the cutter is not activated, ask the customer to open the Ink Cartridge Cover and
check whether there is a strip of paper in the parking position causing the cutter not to activate.
●
If this does not solve the issue, arrange a service engineer visit to replace the cutter assembly.
Onsite troubleshooting
The service engineer should rst follow the paper troubleshooting in the user's guide, and also the
instructions in this manual given to the customer by the call agent, to double-check that the troubleshooting
has been done correctly. In most cases the problem can be solved by following these instructions. However, if
the problem persists, try the following steps:
1. If the cutter is not engaged, check that the cutter bridge is well assembled.
108 Chapter 2 Troubleshooting ENWW
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