Answer: Only black & white scans (PDF, TIFF) are compressed with a lossless compression method (Fax Group
4 compression). Color and greyscale scans (PDF, JPEG, TIFF) are currently always compressed using JPEG, so
they are indeed lossy.
Webscan disabled in EWS
Question: I cannot scan to PC with the EWS.
Answer: The Webscan option is disabled by default in the EWS. You can enable it in EWS ►Settings
►Security ►Administrator Settings .
Orange line when copying
Question: When I copy or scan my original I can see an orange line/area on one edge.
Answer: This is caused by excessive skew when loading the original. Try to load the original centered and
without any skew. Ultimately, disable the “Auto Deskew” option in Front Panel settings.
How to scan in Windows Server 2012
Question: When installing the printer using the Add Device wizard in Windows Server 2012, Scan service
options (Start Scan ►Scan Proles ►Scan properties) are not installed.
Answer: You must rst install the “Desktop Experience” Server Manager feature. After that, proceed to
installing the printer queue again: the scan options will be shown. Below, a photo showing the location of the
“Desktop Experience” feature.
ENWW FAQ: Tips & Tricks 597
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