NOTE: Use the Print Quality Diagnostic Page (not the Agent Assisted Image Test) to conrm failure
before replacing ink cartridges or the printhead.
Service the printer
If the steps above have not solved the problem, service the printer.
NOTE: Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is
replaced under warranty, the support agent will request the print sample. If the printer is returned to
HP, the print sample must be returned with the printer. Place the sample in the output tray when you
package your printer for shipping.
Print-quality defects
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Horizontal lines across the image (banding)
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Lines are too thick, too thin or missing
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Lines appear stepped or jagged
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Lines print double or in the wrong colors
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Lines are discontinuous
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Lines are blurred
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Line lengths are inaccurate
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The whole image is blurry or grainy
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The paper is not at
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The print is scued or scratched
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Ink marks on the paper
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Black ink comes o when you touch the print
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Edges of objects are stepped or not sharp
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Edges of objects are darker than expected
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Vertical lines of dierent colors
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White spots on the print
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Colors are inaccurate
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Colors are fading
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The image is incomplete (clipped at the bottom)
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The image is clipped
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Some objects are missing from the printed image
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A PDF le is clipped or objects are missing
138 Chapter 2 Troubleshooting ENWW