has been done correctly. In most cases the problem can be solved by following these instructions. If the
problem persists, try the following:
1. Remove covers and check that there is no broken part in the following:
●
Starwheel rail
●
Pinchwheels
●
Strange noise in motor or Drive Roller
●
Upper paper guide is out of place or broken
●
Out-Of-Paper Sensor is badly positioned
2. If any defective or broken part is found, it should be replaced.
Multisheet Tray Sensor issues: Printer displays wrong status for Multisheet Tray
Onsite troubleshooting
In case front panel messages do not match actual tray status the issue may be related with the Multisheet
Tray sensor.
1. If the printer informs that the tray is detached when it is not: Clean the mirror in the tray or check
whether it is missing. Ultimately, replace the Multisheet Sensor.
2. If the printer informs media is present when it is not: Clean the mirror in the tray or check for media
pieces obstructing the sensor.
3. If the printer informs media is not present when it is: The printer will trigger the loading action anyway
after a job is sent, if the media is there, it will be picked up and moved to the Out of Paper sensor that
will detect the media.
Media jam removal
When a paper jam occurs, you normally see a message about it in the front-panel display.
If the printer is a T830 MFP
1. Open the roll cover.
102 Chapter 2 Troubleshooting ENWW
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