Customer Self Repair parts
Some printer parts are designated Customer Self Repair (CSR) parts, which means that a faulty part can be
replaced by the customer. Non-CSR parts need to be replaced by an engineer. There are two categories of CSR
parts:
●
CSR A: Customer self-repair is mandatory, as mentioned in the printer's warranty statement. If HP is
asked to replace such parts, the customer will be charged for travel and labor costs. Parts should be
replaceable by end users (customers) from a mechanical perspective within 5 minutes, with simple or no
tools required. Examples include spindles and cartridges.
●
CSR B: Parts are easy to replace, but some knowledge of the printer and technical skills may be required.
The customer can decide whether to replace the part or to call for an engineer.
The CSR parts are listed below.
Part number Description CSR type Flyer
F9J81A Printhead CSR A Yes
CQ890-67007 Multi-Sheet Tray Assembly CSR A Yes
CQ890-67019 Output Tray (Pro) CSR B Yes
CQ890-67047 Multi-Sheet Tray Extensions CSR A Yes
CQ890-67090 Cutter CSR SV kit CSR A Yes
CQ891-60021 Power Cords EU SV Kit CSR A No
CQ891-60022 Power Cords AMS SV Kit CSR A No
CQ891-60023 Power Cords APJ SV Kit CSR A No
CQ893-67008 Spindle (36) CSR A No
CQ893-67009 Spindle Hubs CSR A CSR A No
CQ893-67018 Output Tray Sensor CSR B Yes
CQ894-67001 Front Cover (36) CSR A Yes
F9A30-67006 Cutter Door kit (ink door kit) CSR A No
F9A30-67014 Ink door CSR A Yes
F9A30-67020 Scanner Rollers assy CSR A Yes
F9A30-67035 Refeed preventer SV CSR A Yes
F9A30-67053 OOPS Sensor ag w/tap CSR B Yes
F9A30-67056 Stand Left Leg Assy CSR B Yes
F9A30-67057 Stand Right Leg Assy CSR B Yes
F9A30-67058 Stand Basket SV kit CSR A Yes
F9A30-67059 Stand HW kit CSR A No
F9A30-67060 Labels CSR A No
F9A30-67064 Calibration Scanner Plot SV kit CSR A No
256 Chapter 5 Removal and installation ENWW