System error codes
Understanding system error codes
Error messages are generally used to report internal system errors. The following pages contain a list of
system error codes and their respective descriptions and recommended corrective actions. Try only one
recommended action at a time, in the order that they appear, and check whether the error code has
disappeared.
Advisory error messages
Advisory error messages communicate that some action must be performed, such as adding paper or clearing
a paper jam. Take the appropriate action to continue printing.
Message or code Recommendation
[Color] cartridge is very low on ink Ensure that you have a new cartridge of the same color ready.
Depleted cartridges must be replaced to resume printing Replace the cartridges as needed.
One or more cartridges appear to be missing or damaged Insert cartridges of the correct color as needed.
Paper jam See the user guide or follow front panel instructions.
Paper width is smaller than the minimum size supported by the
selected paper source. Load cancelled.
Remove the paper and load paper of the correct size.
Loaded paper is too wide. Manual unload required. Remove the paper manually and load paper of the correct size.
Paper too far from lateral load line. Please try again. Remove and reload the paper.
Please manually unload roll paper and try again. Rewind the roll manually.
Single sheet is loaded with too much skew. Press Eject to unload
paper.
Remove and reload the paper.
The current job has been cancelled because the roll is out of
paper. Load the roll and send the job again.
Load a new roll.
You are printing a multipage job. Load another sheet to continue
printing or cancel the job.
Load another single sheet.
Multi-sheet tray is out of paper. Load paper in multi-sheet tray
and press OK to continue printing or cancel the job.
Load paper into the multi-sheet tray.
End of roll has been reached. It is not possible to load the roll. Load a new roll.
Missing or failed printhead. Remove and reinsert the same printhead, or try cleaning the
electrical connections. If necessary, insert a new printhead.
Relled or depleted cartridge detected. Check the cartridge.
68 Chapter 2 Troubleshooting ENWW
To Next Page
Loading...
