Printer shows Resuming Screen during OOBE
After selecting language, regions, and set time and date, printer gets stuck on the Resuming Screen; typically
caused by the PHA door not being closed properly.
Remote troubleshooting
1. Disconnect from the network and remove any USB pen.
2. Unplug the unit from the wall and wait 30 seconds.
3. Check there is no paper inside the unit.
4. Remove cartridges.
5. Remove PHA.
6. Check the Multi-sheet tray (back) is properly locked.
7. Check all covers are closed:
a. PHA door (right side).
b. Ink door (top).
c. Scanner lid (check the two latches).
d. Output tray (front).
e. Front window (front).
8. Start the unit.
9. If the problem persists; open and close the PHA door, Ink door, front window, and scanner lid to induce
any change.
10. If the problem still persists; power down the unit and insert the PHA with all covers closed.
11. Start the unit.
ENWW Basic printer troubleshooting 67
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