2. Check the cutter spring is in place.
3. If the cutter bridge is well assembled and the cutter is not activated while cutting, the cutter assembly
should be changed..
4. Check whether there is noise due to high friction during the cut. If this occurs, the cutter assembly
should be changed. The high friction could be due to one of the following circumstances:
a. Worn-out blades as a consequence of many cuts.
b. Dirty blades. Likely to hold some sticky glue after cutting vinyl.
c. Hard points in blades. Whenever the cutter has suered an impact, such as falling onto the oor,
the blades mark themselves creating a hard point.
d. Excessive friction in the mechanism of the cutter.
Paper has jammed
Remote troubleshooting
●
Check that the customer has followed the paper troubleshooting procedures described in the user's
guide. If not, help him or her to do it.
●
If the jam occurs with roll or single sheet, check with the customer that the output tray is closed. The
printer does not allow printing or loading roll or single sheet with the Output Tray open (a message
appears on the Front Panel). However if this is the case it is likely that the Output Tray Sensor is broken.
Ask the customer to run the Output Tray Sensor diagnostics (see 4.6 Output Tray Sensor on page 191).
If the diagnostics fail, arrange a service engineer visit to replace the Output Tray Sensor (see Output
Tray Sensor Assembly on page 395).
●
If the jam occurs with roll, and the output tray is closed, check with the customer whether the jam
occurs at the beginning of the print, because due to the paper curling the paper is stopped into the
Output Tray (does not fall into the basket), provoking a paper jam. If this is the case, check with the
customer whether the ribs in the Output Tray have risen or not. If these ribs are not up while printing
from roll, it can cause paper jams at the beginning of the plot. If this is the case, arrange a service
engineer visit to replace the Output Tray.
●
If the problem persists it is probably a mechanical problem that should be diagnosed by a service
engineer. Arrange a service engineer visit to diagnose the issue.
Onsite troubleshooting
ENWW Paper troubleshooting 109
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