In the event the customer is using a continuous ink system:
●
Do not replace cartridges under warranty. (Instruct customer to replace the incompatible cartridges with
HP or compatible cartridges.)
●
Do not replace or repair the printer under warranty!
●
This error can also occur when customers rell supplies, never allowing them to become depleted.
The following messages are proposals of communication from Call Agent to Customer:
●
"This printer is not designed to use continuous ink systems. To resume printing, remove continuous ink
system and install genuine HP (or compatible) cartridges."
●
"This printer is designed for ink cartridges to be used until they are empty. Relling cartridges prior to
depletion might cause your printer to fail. If this happens, insert a new cartridge (either genuine HP or
compatible) to continue printing."
●
"HP’s limited warranty is void in the event the printer is attached to an aftermarket apparatus or system
that modies the printer’s functionality such as a continuous ink system."
132 Chapter 2 Troubleshooting ENWW
To Next Page
Loading...
