SC8xx: Overall System
SM 6-105 D0CA/D0C9/D0C8/D0CB
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC870-32 B Address Book data error (Search: Failed to obtain data from cache while
searching the WS-Scanner Address Book.)
SC870-41 B Address Book data error (Cache: failed to obtain data from cache.)
SC870-50 B Address Book data error (On startup: Detected abnormality of the
Address Book encryption status.)
SC870-51 B Address Book data error (Encryption settings: Failed to create directory
required for conversion between plaintext and encrypted text.)
SC870-52 B Address Book data error (Encryption settings: Failed to convert from
plaintext to encrypted text.)
SC870-53 B Address Book data error (Encryption settings: Failed to convert from
encrypted text to plaintext.)
SC870-54 B Address Book data error (Encryption settings: Detected data
inconsistency when reading the encrypted Address Book.)
SC870-55 B Address Book data error (Encryption settings: Failed to delete file when
changing encryption setting.)
SC870-56 B Address Book data error (Encryption settings: Failed to erase the file
that records the encryption key during an attempt to change the
encryption setting.)
SC870-57 B Address Book data error (Encryption settings: Failed to move a file
during an attempt to change the encryption setting.)
SC870-58 B Address Book data error (Encryption settings: Failed to delete a
directory during an attempt to change the encryption setting.)
SC870-59 B Address Book data error (Encryption settings: Detected a resource
shortage during an attempt to change the encryption setting.)
SC870-60 B Address Book data error (Unable to obtain the on/off setting for
administrator authentication (06A and later).)
When an error related to the Address Book is detected during startup or
operation.
• Software bug
• Inconsistency of Address Book source location (machine/delivery
server/LDAP server)
• Inconsistency of Address Book encryption setting or encryption key
(NVRAM or HDD was replaced individually without formatting the
Address Book)
• Address Book storage device (SD/HDD) was temporarily removed or
hardware configuration does not match the application configuration.
• Address Book data corruption was detected.
Install the device that contains address book information properly, and turn
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