SC8xx: Overall System
SM 6-111 D0CA/D0C9/D0C8/D0CB
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC878-02 D TPM Error
An error occurred in either TPM or the TPM driver
TPM not operating correctly
1. Replace the Controller Board (PCB24).
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC878-03 D TCSD Error
An error occurred in the TPM software stack.
• TPM, TPM software cannot start
• A file required by TPM is missing
1. Replace the Controller Board (PCB24).
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC878-20 D Random Number Test Error
An error was detected when a random number table was generated during a
self-test.
TPM is defective
1. Turn the main power OFF/ON.
2. Replace the Controller Board (PCB24) if the SC occurs again.
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC878-21 D DESS Self-test Error
The power-on self-test for TPM failed at startup when the controller encryption
software was tested.
TPM firmware or CPU is defective
1. Turn the main power OFF/ON.
2. Replace the Controller Board (PCB24).
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC880-00 D File Format Converter Error
Reply to File Format Converter access was not returned within a specified
time.
File Format Converter defective
1. Replace the File Format Converter.
2. Remove the File Format Converter.
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