RTC6 boards
Doc. Rev. 1.0.21 en-US
12 Troubleshooting
867
12 Troubleshooting
Problem Remedy
PC does not boot Switch off the PC and check the following:
• Check if the RTC6 board is correctly seated in the PCIe slot.
Refer to the instructions in your PC manual.
• Check for metal parts that may have fallen into the PC housing during
installation.
• Check for loose cables or connectors.
RTC6 board does not respond • Check the driver installation.
See Chapter 5.4 ”Installing the RTC6 Software”, page 90.
• Use the included HPGL converter program to check if the board can
be properly accessed.
If not: Check the cable type and the cable length. If the scan system
is controlled by an XY2-100 Converter (Accessory), then check,
whether the solder jumpers of the XY2-100 Converter (Accessory) are
set appropriate for the cable length. See Figure 14.
If yes: Check the RTC6 DLL import declarations in your user program.
See Chapter 6.2.2 ”Importing Commands”, page 95.
User program fails • Check the driver installation.
See Chapter 5.4 ”Installing the RTC6 Software”, page 90.
• Check the RTC6 board initialization in the user program.
• Check the RTC6 DLL import declarations in your user program.
See Chapter 6.2.2 ”Importing Commands”, page 95.
Scan head control fails • Check if the scan head is properly connected to the RTC6 board by
the data cable. Make sure to follow the specifications for the data
cable.
See Chapter 4.5.3 ”Data Cables (Accessories)”, page 71.
• Check the power supply of the scan head. Refer to your scan head
operating manual.
• Check your user program.
Laser control fails • Check the interface between the RTC6 board and the laser.
Irregular marking results • Check the Laser Delays and Scanner Delays.
See Chapter 7.2.3 ”Notes on Optimizing the Delays”, page 155.
Laser does not switch off during
Jump Commands
• Check the Laser Delays and Scanner Delays.
See Chapter 7.2 ”Delay Settings – Coordinating Scan Head Control
and Laser Control”, page 145.
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