Other potential parts
associated:
None
Corrective action: How to solve. Onsite troubleshooting and solution (service engineer)
1. The error appears if during a service operation, the Main PCA or the NVM backup PCA are
replaced by a reused part (not a new spare part).
2. To recover, repair using HP genuine new spare parts.
System error: 0059-0191
Problem description: Default data found in both NVM main and backup
Other potential parts
associated:
None
Corrective action: How to solve. Onsite troubleshooting and solution (service engineer)
1. The error appears if during a service operation, the Main PCA and the NVM backup PCA are
replaced at the same time.
2. To recover, repair by changing rst one component (use the old component for this printer),
then power the printer o and on, and change the other.
System error: 0059-0289
Problem description: NVM backup is missing or does not work correctly (NVM location, see Locations of the PCAs
on page 47).
Other potential parts
associated:
None
Corrective action: How to solve. Remote troubleshooting (call agent)
▲
Restart the unit. If the problem persists, then:
Onsite troubleshooting and solution (service engineer)
1. Remove left cover, see Left Cover MFP SV Kit F9A30-67012 on page 268, and ensure NVM
backup cable is properly connected to it and to the Main PCA.
2. Replace the NVM backup.
System error: 0085-0101
Problem description: Feed index encoder sensor does not work properly
Other potential parts
associated:
Feed Encoder Disk, Main PCA
Corrective action: How to solve. Remote troubleshooting (call agent)
1. Switch o the printer, and disconnect the power cord. Reconnect the power cord and power on
the printer.
2. The call agent should arrange a service engineer visit to change the Feed Index PCA and follow
onsite troubleshooting below.
94 Chapter 2 Troubleshooting ENWW
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