HP DesignJet T730

System error: 0053-0201
Problem description: Output Tray sensor failure
Other potential parts
associated:
Main PCA, Output tray
Corrective action: How to solve. Remote troubleshooting (call agent)
1. Switch o the printer, and disconnect the power cord. Reconnect the power cord and power on
the printer.
2. The call agent asks the customer to go to Support Menu by pressing the Power key
continuously for 15 seconds.
3. Go to Diagnostic Menu, see Entering the support menus on page 182 and run Output Tray
Sensor diagnostic, see 4.6 Output Tray Sensor on page 191.
4. The call agent should send to the customer the Output Tray Sensor, which is a CSR part.
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Output Tray Sensor Assembly
NOTE: If, after the customer repair, the issue still continues, we recommend sending an
onsite engineer with Cables Kit and Output Tray Sensor PCA. Follow the steps below on onsite
troubleshooting.
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Cables Sk
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Output Tray Sensor PCA
5. If a dierent system error is displayed then the call agent should perform the applicable
troubleshooting procedure.
Onsite troubleshooting and solution (service engineer)
1. Go to Support Menu, see Entering the support menus on page 182 and run Output Tray
Sensor diagnostic, see 4.6 Output Tray Sensor on page 191. Check that the Output Tray is not
damaged.
2. If the Output Tray is OK and the problem continues then replace the Output Tray Sensor PCA.
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Output Tray Sensor PCA
3. Remove the covers and check that the cable of the Output Tray Sensor is connected to the Main
PCA and is not damaged. If the cable is not connected then reconnect it, and power on the
printer again to check whether the system error has disappeared.
IMPORTANT: If the cable is damaged then order a Cable Service Kit (add part number and
name of Cable Service Kit) and change the Output Tray sensor cable: see Output Tray Extender
Sensor Cable on page 398.
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Output Tray Sensor Assembly
4. Replace the Main PCA, see Main PCA on page 311.
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Main PCA
System error: 0059-0190
Problem description: Conict found between NVM main and backup
ENWW System error codes 93