Error Codes
D0CK 28 SM
Code Meaning Suggested Cause/Action
because of an abnormal handshake in
the V.34 control channel
• If the same error occurs frequently, replace the
FCU (PCB2).
• Defective remote terminal.
6-99 V.21 signal not stopped within 6 s
• Replace the FCU (PCB2).
9-30 HDD write error
• Check the connection of the HDD.
• If the problem persists, replace the HDD and/or
harness.
9-31 HDD control error
9-32 HDD read error
9-33 HDD fatal error
13-
17
SIP user name registration error
• Double registration of the SIP user name.
• Capacity for user-name registration in the SIP
server is not sufficient.
13-
18
SIP server access error
• Incorrect initial setting for the SIP server.
• Defective SIP server.
13-
24
SIP authentication error
• Registered password in the device does not
match the password in the SIP server.
13-
25
Network I/F setting error
• IPV4 is not active in the active protocol setting.
• IP address of the device is not registered.
13-
26
Network I/F setting error at power on
• Active protocol setting does not match the I/F
setting for SIP server.
• IP address of the device is not registered.
13-
27
IP address setting error
• IP address of the device is not registered.
14-
00
SMTP Send Error
• Error occurred during sending to the SMTP
server. Occurs for any error other than 14-01 to
16. For example, the mail address of the
system administrator is not registered.
14-
01
SMTP Connection Failed
• Failed to connect to the SMTP server (timeout)
because the server could not be found.
• The PC is not ready to transfer files.
• SMTP server not functioning correctly.
• The DNS IP address is not registered.
• Network not operating correctly.
• Destination folder selection not correct.
14-
02
No Service by SMTP Service (421)
• SMTP server operating incorrectly, or the
destination for direct SMTP sending is not
correct.
• Contact the system administrator and check
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