Other potential parts
associated:
Trailing Cables, Carriage Board, Carriage Motor, Carriage Belt, Encoder Strip
Corrective action: How to solve. Remote troubleshooting (call agent)
1. Switch the power o and disconnect the power cord. Reconnect the power cord and power on
the printer.
2. The call agent asks the customer to go to Support Menu by pressing the Power key
continuously for 15 seconds.
3. Go to Diagnostic Menu, see Entering the support menus on page 182 and run Carriage Servo
diagnostic, see 4.3 Carriage servo on page 187.
4. The call agent should arrange a service engineer visit to change the carriage motor.
Onsite troubleshooting and solution (service engineer)
1. Check that the Carriage Motor belt is not broken or out of place, and the pulley on the SVS side
turns freely and horizontal.
2. If the belt and pulley are OK, then the Carriage Motor should be replaced, see Carriage Motor
on page 374.
●
Carriage Motor
3. If the belt was damaged, it should be changed. Order the belt service kit, see Carriage Belt
on page 351.
●
Belt (36)
System error: 0043-0017
Problem description: Unable to move Pick Servo or no feedback received.
Other potential parts
associated:
None
Corrective action: How to solve. Onsite troubleshooting and solution (service engineer)
1. Remove the covers and check that all the cables are well connected to the Printer Bundle Board
(right side of the unit), specially the pick motor cable, and none of them are damaged. If any
cable is not connected, then reconnect it, and power on the printer again to check whether the
system error has disappeared.
Check right hand gear train for blockage or damage.
IMPORTANT: If any cable is damaged, then order a Cable Service Kit:
●
Cables Sk
2. Replace the Pick motor.
System error: 0045-0017
Problem description: Unable to move Rewind Servo or no feedback received.
88 Chapter 2 Troubleshooting ENWW
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