●
Paper Motor
●
0085-0101 need to replace Feed encoder sensor PCA and follow the Onsite
troubleshooting and solution (service engineer) on page 95 explained for error
0085-0201.
●
0085-0201 need to replace Feed encoder sensor PCA and follow the Onsite
troubleshooting and solution (service engineer) on page 95 explained for error
0085-0201.
5. The call agent should arrange a service engineer visit to replace the right part depending on
the system error.
Onsite troubleshooting and solution (service engineer)
1. Remove covers and check that all the cables are well connected to the Main PCA, specially the
paper motor cable, and none of them are damaged. If any of the cables is not connected, then
reconnect it, and power on the printer again to check whether the system error has
disappeared. Check that there are no debris, media or foreign objects preventing drive shaft
movement.
IMPORTANT: If any cable is damaged then order a Cable Service Kit:
●
Cables Sk
2. Run Paper Servo diagnostic, see 4.4 Paper servo on page 188. After running the diagnostic
check for the following system errors:
After running the diagnostic the printer will show one of these system errors:
●
0081-0008 arrange a service engineer to replace Paper/Feed motor and follow the Onsite
Troubleshooting explained below, see Paper Motor on page 317.
●
Paper Motor
●
0085-0101 need to replace Feed encoder sensor PCA and follow the Onsite
troubleshooting and solution (service engineer) on page 95 explained for error
0085-0201.
●
0085-0201 need to replace Feed encoder sensor PCA and follow the Onsite
troubleshooting and solution (service engineer) on page 95 explained for error
0085-0201.
3. If the 0041-0017 error continues then the Paper/Feed motor should be replaced. See Paper
Motor on page 317.
●
Paper Motor
4. Replace the Main PCA, see Main PCA on page 311.
●
Main PCA
System error: 0042-0117
Problem description: Unable to move Carriage Servo or no feedback received.
ENWW System error codes 87
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