System error: 0026-0200
Problem description: ISS Bongo Malfunction
Other potential parts
associated:
Corrective action: How to solve. Remote troubleshooting (call agent)
▲
Check ink supplies. Ensure they are genuine HP ink supplies.
System error: 0026-XXXX
Problem description: Silent S.E. for troubleshooting
System error: 0027-00XX
Problem description: PHA problem
Other potential parts
associated:
Carriage PCA, Trailing Cable, Main PCA
Corrective action: How to solve. Remote troubleshooting (call agent)
1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly
closed (Green Lock).
2. The last 2 ciphers of the error code indicate the specic PHA failure. The call agent will note the
complete system error. for later failure analysis.
3. If the PHA is still in warranty, the call agent will arrange a shipment with a PHA replacement.
System error: 0041-0017
Problem description: Unable to move Paper Servo or no feedback received.
Other potential parts
associated:
Feed Encoder Sensor PCA, Feed Index Sensor PCA, Feed Encoder Disk
Corrective action: How to solve. Remote troubleshooting (call agent)
1. Switch the power o and disconnect the power cord. Reconnect the power cord and power on
the printer.
2. The call agent asks the customer to go to Support Menu by pressing the Power key
continuously for 15 seconds.
3. Go to Diagnostic Menu, see Entering the support menus on page 182 and run Paper Servo
diagnostic, see 4.4 Paper servo on page 188.
4. After running the diagnostic the printer will show one of these system errors:
●
0081-0008 arrange a service engineer to replace Paper/Feed motor and follow the Onsite
Troubleshooting explained below, see Paper Motor on page 317.
86 Chapter 2 Troubleshooting ENWW
To Next Page
Loading...
