Other potential parts
associated:
PHA
Corrective action: How to solve. Remote troubleshooting (call agent)
1. Ask the customer to try the process again with a new unused HP supply. It is not required to
replace the PHA as the same one can be used to retry the process.
2. The last 2 ciphers of the error code indicate the specic PHA failure. The call agent will note the
complete system error for failure analysis later.
System error: 0026-0061
Problem description: ISS motor stall or bad encoder disc
Other potential parts
associated:
None
Corrective action: How to solve. Remote troubleshooting (call agent)
1. Restart the unit. If the problem persists, then:
2. Run Service diagnostic test to verify ISS.
3. Arrange visit with ISS Service kit.
Onsite troubleshooting and solution (service engineer)
1. Run ISS diagnostic test. If issue persists, then:
2. Replace the ISS, see ISS on page 499.
3. Run the Service diagnostics test to verify ISS motor and sensors.
System error: 0026-0100
Problem description: ISS Optotrip failure
Other potential parts
associated:
None
Corrective action: How to solve. Remote troubleshooting (call agent)
1. Switch the power o and disconnect the power cord. Reconnect the power cord and power on
the printer.
2. Go to Support Menu, see Entering the support menus on page 182 and run the ISS diagnostic
test, see 4.12 ISS on page 198.
3. Depending on the result, the call agent should arrange a service engineer visit to change the
ISS.
Onsite troubleshooting and solution (service engineer)
1. Ensure the ISS cables are properly t, and reconnect them as needed.
2. Ensure there isn’t any ink spot or media debris around the opto sensors that might prevent
their correct function.
3. Replace the ISS, see ISS on page 499.
ENWW System error codes 85
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