HP DesignJet T730

Other potential parts
associated:
Main PCA
Corrective action: How to solve. Remote troubleshooting (call agent)
1. Switch the power o and disconnect the power cord. Reconnect the power cord and power on
the printer.
2. Remove the spindle, check the spindle gear and gear cap position. Check rewinder gears for
damage. Finally, boot the unit without the spindle.
3. The call agent should arrange a service engineer visit to change the Rewinder module, and
follow the Onsite troubleshooting below:
●
Left Roll Support
4. If a dierent system error is displayed then the call agent should perform the applicable
troubleshooting procedure.
Onsite troubleshooting and solution (service engineer)
1. Remove the covers and check that the cables of the rewinder module are correctly connected
to the Main PCA, and that none of them are damaged. If any cable is disconnected then
reconnect it, and power on the printer again to check whether the system error has
disappeared.
IMPORTANT: If any cable is damaged then order a Cable Service Kit:
●
Cables Sk
2. Replace the Left Roll Support. See Left Roll Support on page 292.
●
Left Roll Support
3. Replace the Main PCA, see Main PCA on page 311.
●
Main PCA
System error: 0051-0101
Problem description: Top (SFP) or Front (MFP) Cover sensor failure
Other potential parts
associated:
Main PCA
Corrective action: How to solve. Remote troubleshooting (call agent)
1. Switch o the printer, and disconnect the power cord. Reconnect the power cord and power on
the printer.
2. The call agent asks the customer to go to Support Menu by pressing the Power key
continuously for 15 seconds.
3. Top Cover Sensor can be tested opening and closing the window (see 4.14 Additional Manual
Sensor Test (not included in the Service Menu) on page 200).
4. The call agent should arrange a service engineer visit to change the Top Cover Sensor PCA;
follow the onsite troubleshooting below.
ENWW System error codes 89