●
Top Cover Sensor
5. If a dierent system error is displayed then the call agent should perform the applicable
troubleshooting procedure.
Onsite troubleshooting and solution (service engineer)
1. Go to Support Menu (see Entering the support menus on page 182) and run Top Cover Sensor
diagnostic, see 4.14 Additional Manual Sensor Test (not included in the Service Menu)
on page 200.
2. Replace the Top Cover Sensor PCA.
3. Remove the covers and check that the cables of the rewinder module are correctly connected
to the Main PCA, and that none of them are damaged. If any cable is disconnected then
reconnect it, and power on the printer again to check whether the system error has
disappeared.
IMPORTANT: If any cable is damaged then order a Cable Service Kit:
●
Cables Sk
4. Replace the Main PCA, see Main PCA on page 311:
●
Main PCA
System error: 0051-0201
Problem description: PHA door sensor failure
Other potential parts
associated:
Main PCA
Corrective action: How to solve. Remote troubleshooting (call agent)
1. Switch o the printer, and disconnect the power cord. Reconnect the power cord and power on
the printer.
2. The call agent asks the customer to go to Support Menu by pressing the Power key
continuously for 15 seconds.
3. PHA door sensor can be tested opening and closing the PHA door (see 4.14 Additional Manual
Sensor Test (not included in the Service Menu) on page 200).
4. The call agent should arrange a service engineer visit to change the PHA door Sensor PCA;
follow the onsite troubleshooting below.
●
PHA door sensor SV kit
5. If a dierent system error is displayed then the call agent should perform the applicable
troubleshooting procedure.
Onsite troubleshooting and solution (service engineer)
1. Check that the cable of the PHA door sensor is connected to Main PCA and is undamaged. If the
cable is not connected then reconnect it, and power on the printer again to check that the error
has disappeared.
IMPORTANT: If any cable is damaged then order a Cable Service Kit:
●
Cables Sk
2. Replace the PHA door Sensor PCA:
90 Chapter 2 Troubleshooting ENWW
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