3. Plug the USB pen drive into the printer.
IMPORTANT: DO NOT remove the USB drive until the process is complete.
4. The rmware update option appears in the Front Panel.
NOTE: The upgrade rmware option has a 40 second delay. Please wait until the option appears in the
Front Panel before proceeding.
NOTE: If after the 40 seconds the unit does not read a rmware le from the USB pen, the option
screen below will become unavailable and disappear.
If there is a large amount of information on the USB pen, the printer may have struggled to read the
rmware le before the 40 second time out, in this case:
a. Ensure the USB is FAT32 format
b. Ask the customer to delete all information from the USB pen except the rmware update le.
5. After selecting, it will start automatically. During the rmware upgrade, the screen will remain black for
an extended period of time (15 seconds) and it may look that printer has frozen.
6. Check the rmware upgrade is successful in the Front Panel dashboard.
178 Chapter 2 Troubleshooting ENWW
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