Troubleshooting and Error Messages
R&S
®
SMBV100B
952User Manual 1178.4460.02 ─ 03
To collect error information in a support file
1. Connect a USB device to the R&S SMBV100B.
2. Select "System Config > Setup > Maintenance > Create R&S Support Information".
3. In the "Create R&S Support Information" dialog, navigate to the /usb directory.
Enter the support filename, for example RSSupport_DeviceInfo.
The error information and further required data is collected automatically.
The support file RSSupport_DeviceInfo.tar.gz is created and stored in the /
usb directory.
Collect the error information and attach it to an email in which you describe the
problem. Send the email to the customer support address for your region as listed
on the Internet (http://www.customersupport.rohde-schwarz.com).
To remove sensitive data
► For information on how to handle or remove the sensitive data from your instru-
ment, refer to the description "Resolving Security Issues when working with
R&S SMBV100B".
Packing and transporting the instrument
► If the instrument has to be transported or shipped, observe the notes described in
Chapter 2.1.1.2, "Unpacking and Checking the Instrument", on page 29.
Collecting Information for Technical Support
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