Troubleshooting and Error Messages
R&S
®
SMBV100B
951User Manual 1178.4460.02 ─ 03
●
Observe the link status LED on the R&S SMBV100B or the connected network
device. The link status LED is located next to the LAN connector.
If a link failure is detected, connect the instrument to a different device port or to a
different network device.
●
Check whether the LAN interface and the required LAN services are enabled.
See Chapter 10.5.3, "Configuring LAN Services", on page 543.
●
Check whether the IP address of the instrument is within the network's address
range.
(See also "IP Address" on page 564).
Check whether IP addresses that were set manually or obtained via the Zeroconf
(APIPA) protocol are valid.
14.6 Collecting Information for Technical Support
If you encounter problems that you cannot solve yourself, contact your
Rohde & Schwarz support center as listed at http://www.customersupport.rohde-
schwarz.com. Our support center staff is optimally trained to assist you in solving prob-
lems.
The support center finds solutions more quickly and efficiently if you provide them with
information on the instrument and an error description.
●
The following dialog boxes in the "Setup > Instrument Assembly" menu provide
useful information:
– Hardware Configuration: hardware assemblies
– Software and Options: the status of all software and hardware options instal-
led on your instrument
●
System Messages: displayed in the "Info" line and provide information on any
errors that have occurred
●
Support file: a special file (*.tar.gz file) with important support information that
can be created automatically.
The support *.tar.gz file has a user definable name and contains the following
files and information:
– SgErrors.txt: chronological record of errors
– SystemRestaurationSMBV100B.savrcltxt: instrument settings at the
last correct shutdown of the instrument
– UndoHistSuppInfo.xml: list of the last user interactions
– DeviceFootprint_<SerialNumber>_<Date>_<Time>.xml: service-rela-
ted information on the instrument's configuration.
– crashlog.txt, coredump: Postmortem debug info
– Several files with information on the last performed adjustment and self-test.
See also the description of error messages Chapter 14.1, "Error Messages",
on page 945.
Collecting Information for Technical Support
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