05/2014
2-101
DC SC2020
Troubleshooting
CHAIN 93
Version 1.1
093-960 Toner Y CRUM Data Mismatch
BSD-ON:CH9.5
Detected invalid Authentication Area Data of CRUM of Toner Cartridge (Y).
Cause/Action
Remove and reinstall the Toner Cartridge (Y) and check for improper installation.
Replace with genuine Toner Cartridge (Y) (PL 5.1) if there is no problem after checking.
093-961 Toner M CRUM Data Mismatch
BSD-ON:CH9.5
Detected invalid Authentication Area Data of CRUM of Toner Cartridge (M).
Cause/Action
Remove and reinstall the Toner Cartridge (M) and check for improper installation.
Replace with genuine Toner Cartridge (M) (PL 5.1) if there is no problem after checking.
093-962 Toner C CRUM Data Mismatch
BSD-ON:CH9.6
Detected invalid Authentication Area Data of CRUM of Toner Cartridge (C).
Cause/Action
Remove and reinstall the Toner Cartridge (C) and check for improper installation.
Replace with genuine Toner Cartridge (C) (PL 5.1) if there is no problem after checking.
093-970 Toner Y CRUM Not In Position
BSD-ON:CH9.5
CRUM of Toner Cartridge (Y) is not installed in the predetermined position (CRUM falling out).
Cause/Action
1.Remove and reinstall the Toner Cartridge (Y).
2.Wipe the joining terminal between CRUM PWB of Toner Cartridge (Y) and CRUM of Toner CRUM
Connector Assembly (Y) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.)
3.Check the following:
• Disconnection, shortage or contact failure of wire between DRIVE PWB J405 and Toner
CRUM Connector Assembly (Y) J101.
• Damage, contamination by foreign substances of the joining terminal between CRUM PWB of
Toner Cartridge (Y) and CRUM of Toner CRUM Connector Assembly (Y).
• The Toner Cartridge (Y) for improper installation
If no problem is found, replace the following parts in sequence:
• Toner Cartridge (Y) (PL 5.1)
• Toner CRUM Connector Assembly (Y) (Dispenser Drive (YM)) (PL 5.3)
• DRIVE PWB (PL 18.2)
093-971 Toner M CRUM Not In Position
BSD-ON:CH9.5
CRUM of Toner Cartridge (M) is not installed in the predetermined position (CRUM falling out).
Cause/Action
1.Remove and reinstall the Toner Cartridge (M).
2.Wipe the joining terminal between CRUM PWB of Toner Cartridge (M) and CRUM of Toner CRUM
Connector Assembly (M) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.)
3.Check the following:
• Disconnection, shortage or contact failure of wire between DRIVE PWB J405 and Toner
CRUM Connector Assembly (M) J102.
• Damage, contamination by foreign substances of the joining terminal between CRUM PWB of
Toner Cartridge (M) and CRUM of Toner CRUM Connector Assembly (M).
• The Toner Cartridge (M) for improper installation
If no problem is found, replace the following parts in sequence:
• Toner Cartridge (M) (PL 5.1)
• Toner CRUM Connector Assembly (M) (Dispenser Drive (YM)) (PL 5.3)
• DRIVE PWB (PL 18.2)
093-972 Toner C CRUM Not In Position
BSD-ON:CH9.6
CRUM of Toner Cartridge (C) is not installed in the predetermined position (CRUM falling out).
Cause/Action
1.Remove and reinstall the Toner Cartridge (C).
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