Fuji Xerox DocuCentre SC2020 Service Manual

05/2014
2-33
DC SC2020
Troubleshooting
CHAIN 17
Version 1.1
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the
power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be
solved, replace the ESS PWB (PL 18.2)
017-987 FAX Controller Error
BSD-ON:-
Cannot read file because it is bigger than read destination buffer.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait until
the Pending FAX Jobs will be sent. Or delete the Pending FAX data. -Try dividing the FAX data into
smaller blocks or converting the data to a smaller format. -Update to the latest F/W. If the error persists
after the action above is taken, ensure that the error replicates after the printer is powered off and then
on, and then replace the following parts in sequence.
• FAX PWB (PL 18.5)
• ESS PWB (PL 18.2)
017-988 Scan Time Out
BSD-ON:-
Timeout at start of Scan To Application.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking
the USB connection. Reconnect the PC and the printer. -Set these items correctly. -Scan Form/Image
Type/Resolution/Paper size/Output Destination. If the error persists after the action above is taken,
ensure that the error replicates after the printer is powered off and then on, and then Install the correct
Driver Software.
017-989 FAX Controller Error
BSD-ON:-
Stop writing because size of file to be written is bigger than read destination buffer (even if file writing is
continued, it is impossible to read the file).
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait until
the Pending FAX Jobs will be sent. Or delete the Pending FAX data. -Try dividing the FAX data into
smaller blocks or converting the data to a smaller format. -Update to the latest F/W. If the error persists
after the action above is taken, ensure that the error replicates after the printer is powered off and then
on, and then replace the following parts in sequence.
• FAX PWB (PL 18.5)
• ESS PWB (PL 18.2)

Fuji Xerox DocuCentre SC2020 Specifications

General

Brand	Fuji Xerox
Model	DocuCentre SC2020
Category	All in One Printer
Language	English