05/2014
2-44
DC SC2020
CHAIN 31
Version 1.1
Troubleshooting
2.3.5 Network-Related Details Check Flow
Take corrective actions at the host side.
031-540 SMB protocol error(4-007)Invalid scan domain name is
specified
BSD-ON:-
Invalid domain name is specified. (User name is specified in domain user form)
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if
domain name is correct. -Perform the following in sequence.
2.3 NET System Fault Check
2.3.5 Network-Related Details Check Flow
Take corrective actions at the host side.
031-541 SMB protocol error (4-008)Invalid scan user name is
specified
BSD-ON:-
Invalid scan user name is specified.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if
login name (user name) is correct. -Perform the following in sequence.
2.3 NET System Fault Check
2.3.5 Network-Related Details Check Flow
If the error persists after the action above is taken, ensure that the error replicates after the printer is pow-
ered off and then on, and then replace the ESS PWB. (PL 18.2)
031-542 SMB(TCP/IP) is not active
BSD-ON:-
SMB(TCP/IP) is not active.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait for a
while and try the same operation again. If still not improved, Ask to the system administrator. -Perform
the following in sequence.
2.3 NET System Fault Check
2.3.5 Network-Related Details Check Flow
Take corrective actions at the host side.
031-543 SMB protocol error(4-045)Scan login prohibited time
BSD-ON:-
Login prohibited time.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -On user
settings, check the following with system administrator. -Login permitted time. -Perform the following in
sequence.
2.3 NET System Fault Check
2.3.5 Network-Related Details Check Flow
Take corrective actions at the host side.
031-544 SMB protocol error(4-046) Password expired
BSD-ON:-
Password expired.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -On user
settings, check the following with system administrator. -Password valid period. -Perform the following in
sequence.
2.3 NET System Fault Check
2.3.5 Network-Related Details Check Flow
Take corrective actions at the host side.
031-545 SMB protocol error(4-047) Password change is required
BSD-ON:-
Password change is required.
Cause/Action
Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -On user
settings, check the following with system administrator. -Necessity of password change. -Perform the fol-
lowing in sequence.
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