05/2014
2-1
DC SC2020
Troubleshooting
Version 1.1
2 Troubleshooting
2.1 Introduction
2.1.1 How to Troubleshoot ............................................................................................. 7
2.1.2 Glossary ................................................................................................................ 7
2.2 Product FIP
2.2.1 Level 1 FIP
2.2.1.1 Level 1 FIP ......................................................................................................... 9
2.2.2 Level 2 FIP
CHAIN 3
003-500 Pages per Side Error........................................................................................ 11
003-963 Auto Paper Error .............................................................................................. 11
003-973 Auto Rotation Error .......................................................................................... 11
CHAIN 4
004-310 IOT Feeder I/F Failure...................................................................................... 13
CHAIN 5
005-122 DADF Simplex/Side 1 Pre Regi. Sensor On Jam ............................................ 15
005-123 DADF Simplex/Side 1 Regi. Sensor On Jam ................................................... 15
005-125 DADF Regi. Sensor Off Jam ............................................................................ 15
005-130 DADF Invert Sensor On Jam ........................................................................... 15
005-131 DADF Invert Sensor On Jam on Inverting........................................................ 15
005-132 DADF Invert Sensor On Jam ........................................................................... 16
005-134 DADF Invert Sensor Off Jam on Inverting........................................................ 16
005-135 DADF Side 2 Pre Regi. Sensor On Jam .......................................................... 16
005-136 DADF Side 2 Regi. Sensor On Jam................................................................. 16
005-139 DADF Invert Sensor Off Jam ........................................................................... 17
005-145 DADF Regi. Sensor Off Jam on Inverting ........................................................ 17
005-147 DADF Pre Regi. Sensor Off Jam on Inverting.................................................. 17
005-196 Size Mismatch Jam on No Mix-Size................................................................. 17
005-198 Too Short Size Jam.......................................................................................... 18
005-199 Too Long Size Jam .......................................................................................... 18
005-210 DADF Download Fail........................................................................................ 18
005-211 DADF-FW Version Error .................................................................................. 18
005-275 DADF RAM Fail................................................................................................ 18
005-280 DADF EEPROM Fail ........................................................................................ 18
005-305 DADF Feeder Cover Interlock Open ................................................................ 18
005-500 DADF Download Flash Write Error .................................................................. 19
005-907 DADF Pre Regi. Sensor ................................................................................... 19
005-908 DADF Regi. Sensor Static Jam........................................................................ 19
005-913 DADF Invert Sensor Static Jam ....................................................................... 19
005-940 DADF No Original Fail...................................................................................... 19
005-942 Not-Supported Doc Size DADF........................................................................ 19
005-948 SS-Size Mismatch Jam on No Mix-size ........................................................... 19
CHAIN 10
010-397 (01h) Heat Roll STS Disconnection Fail........................................................... 21
010-397 (02h) Heat Roll STS Over Temperature Fail.................................................... 21
010-397 (03h) Heat Roll NC Sensor Disconnection Fail ................................................ 21
010-397 (04h) Heat Roll NC Sensor Over Temperature Fail ......................................... 21
010-397 (05h) Heat Roll Paper Winding Fail.................................................................. 22
010-397 (06h) Warm Up Time Fail................................................................................. 22
010-397 (07h) Fusing Unit On Time Fail ........................................................................ 22
010-397 (08h) Heat Roll NC Sensor Differential Amp Fail ............................................. 23
010-397 (09h) Fusing Unit Hot Not Ready Return Time Fail ......................................... 23
010-397 (0Ah) Heat Roll NC Sensor Broken Fail........................................................... 23
010-397 (0Bh) Heat Roll NC Sensor Broken Fail........................................................... 23
010-397 (0Ch) Fusing Unit Cold Not Ready Return Time Fail ....................................... 24
010-420 Fusing Unit Near End Warning ........................................................................ 24
010-421 Fusing Unit Life Warning.................................................................................. 24
CHAIN 16
016-359 MRAM Fail ....................................................................................................... 25
016-369 UI Panel - ESS Communication Fail ................................................................ 25
016-389 Download Insertion Error ................................................................................. 25
016-404 Certificate DB Error .......................................................................................... 25
016-405 Certificate DB Error .......................................................................................... 25
016-500 Download Delete Error..................................................................................... 25
016-501 Download Write Error....................................................................................... 25
016-502 Download Verify Error ...................................................................................... 25
016-503 SMTP Server Address Resolution Fail for Maillib ............................................ 25
016-504 POP Server Address Resolution Fail for Maillib............................................... 26
016-505 POP Authentication Fail for Maillib................................................................... 26
016-506 Required user entry item is empty ................................................................... 26
016-507 SMTP Authentication Fail for Maillib ................................................................ 26
016-520 Ipsec Certificate Error ...................................................................................... 26
016-521 Ipsec Certificate Error ...................................................................................... 26
016-530 LDAP Address Book- Access Error.................................................................. 26
016-570 Job Ticket Out Of Memory ............................................................................... 26
016-571 Job ticket wrong ............................................................................................... 26
016-572 Job ticket media error....................................................................................... 27
016-573 Job ticket parse error ....................................................................................... 27
016-602 System NVM Initialize ...................................................................................... 27
016-603 ESS-NVM Parameter Recover......................................................................... 27
016-604 ESS-NVM Parameter Copy.............................................................................. 27
016-605 ESS-NVM Parameter Copy.............................................................................. 27
016-606 Clear Job History.............................................................................................. 27
016-610 Panel Destination Mismatch............................................................................. 27
016-612 Invalid MAC Address........................................................................................ 27
016-718 Memory Over flow ............................................................................................ 27
016-720 PDL Error ......................................................................................................... 28
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